Carry email opt-outs from ServiceNow into ReferralRock
When a contact's preference changes, keep referral communications aligned without relying on a second manual update.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Unsubscribe Email Address
Tool to unsubscribe an email address from the ReferralRock mailing list. Use when a user wants to opt out of email communications.
Why this helps
Updating a preference in one system but forgetting the other leaves an avoidable follow-up task.
- Reflect a recorded opt-out in the referral communication list.
- Reduce duplicate preference maintenance.
- Close the loop when contact details arrive through ServiceNow.
Setup
Build it in a few focused steps.
- 1Connect ServiceNow and ReferralRock to Notis once in the portal.
- 2Create an automation in the portal or tell Notis what should happen when an opt-out arrives.
- 3Write one instruction to unsubscribe the contact's email from ReferralRock when the incoming ServiceNow event indicates an opt-out.
- 4Choose an incoming webhook trigger and a channel for run reports.
- 5Test with one real opt-out event and review the run.
Questions about this workflow
What event starts the workflow?
An external tool or backend sends a request to the Notis webhook when an opt-out is recorded; ServiceNow has no built-in trigger event in this workflow package.
Can the workflow unsubscribe any email?
Describe the opt-out condition in the instruction so the action applies only to the intended contact.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link ServiceNow to ReferralRock. A trigger fires from one place; an action lands in another.
ServiceNow triggers
ReferralRock actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Remove Email from Unsubscribe List
Tool to remove an email address from the unsubscribe list. Use when you need to resubscribe an email address that was previously unsubscribed.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete Webhook
Tool to delete a webhook subscription. Use when you need to cancel and stop data transmission to a registered webhook URL.
Delete Members from Program
Tool to delete members from a referral program. Use when you need to remove one or more members. Each member requires either valid primaryInfo (memberId or referralCode) OR both secondaryInfo (externalIdentifier or email) and tertiaryInfo (program details) to be uniquely identified.
Delete Referral
Tool to delete one or more referrals from a referral program. Use when you need to remove referrals by their unique ID or other identifying information. Each referral is deleted only when it can be uniquely identified.
Delete Rewards
Tool to delete rewards from members or referrals in a referral program. Use when you need to remove one or more rewards from the system.
Get Email Unsubscribed Status
Tool to check if an email address is unsubscribed from communications. Use when you need to verify unsubscribe status before sending emails.
Get Webhook History for Event
Tool to retrieve webhook history for a specific event. Use when you need to check the delivery status and details of webhooks for a particular event type.
List Program Members
Tool to list program members with filtering and pagination. Use when you need to retrieve member information, optionally filtering by program, search query, status, or date range. Supports sorting and pagination for large datasets.
Connect any two apps with Notis in the middle.
ServiceNow and ReferralRock, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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