Create referral invites from ServiceNow requests
Keep referral invitations moving when a support or service request shows a customer is ready to recommend your business.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Create Invite Feed Entry
Tool to create an invite feed entry for automatic invitations. Use when you need to add a contact to the referral program's invite queue.
Why this helps
A customer who is ready to refer can be forgotten while you switch between ticket queues and the referral program.
- Capture qualified invite opportunities as they arrive.
- Avoid copying contact details between systems.
- Keep the invitation queue moving without another manual reminder.
Setup
Build it in a few focused steps.
- 1Connect ServiceNow and ReferralRock to Notis once in the portal.
- 2Create a new automation in the portal, or tell Notis in your usual channel what should happen.
- 3In one plain-language instruction, say to add the eligible ServiceNow request contact to ReferralRock's invite feed.
- 4Choose an incoming webhook trigger, a channel for run reports, and test with one real request.
Questions about this workflow
Does ServiceNow provide the trigger for this workflow?
No. ServiceNow has no available integration trigger events here, so Notis starts this automation when an external tool or backend sends a webhook.
Can every request create an invitation?
Use the plain-language instruction to describe which incoming requests represent a genuine invitation opportunity.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link ServiceNow to ReferralRock. A trigger fires from one place; an action lands in another.
ServiceNow triggers
ReferralRock actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Remove Email from Unsubscribe List
Tool to remove an email address from the unsubscribe list. Use when you need to resubscribe an email address that was previously unsubscribed.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete Webhook
Tool to delete a webhook subscription. Use when you need to cancel and stop data transmission to a registered webhook URL.
Delete Members from Program
Tool to delete members from a referral program. Use when you need to remove one or more members. Each member requires either valid primaryInfo (memberId or referralCode) OR both secondaryInfo (externalIdentifier or email) and tertiaryInfo (program details) to be uniquely identified.
Delete Referral
Tool to delete one or more referrals from a referral program. Use when you need to remove referrals by their unique ID or other identifying information. Each referral is deleted only when it can be uniquely identified.
Delete Rewards
Tool to delete rewards from members or referrals in a referral program. Use when you need to remove one or more rewards from the system.
Get Email Unsubscribed Status
Tool to check if an email address is unsubscribed from communications. Use when you need to verify unsubscribe status before sending emails.
Get Webhook History for Event
Tool to retrieve webhook history for a specific event. Use when you need to check the delivery status and details of webhooks for a particular event type.
List Program Members
Tool to list program members with filtering and pagination. Use when you need to retrieve member information, optionally filtering by program, search query, status, or date range. Supports sorting and pagination for large datasets.
Connect any two apps with Notis in the middle.
ServiceNow and ReferralRock, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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