Keep Troubleshooting Searches Connected to Incident Follow-Up
See the troubleshooting searches people may be making alongside incident action items that could inform the next review.
Trigger
Recurring schedule
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Action
List Action Items
This tool retrieves a list of all action items for an organization in rootly. action items are tasks or follow-up items that need to be completed during or after an incident, helping to track and manage incident-related tasks effectively.
Why this helps
Support-related search patterns can be missed when attention is split between incident response and customer requests.
- Add troubleshooting search context to incident review.
- Keep relevant follow-ups easier to find.
- Reduce separate manual checks across search and incident tools.
Setup
Build it in a few focused steps.
- 1Connect Serpapi and Rootly to Notis once through the portal.
- 2Create a scheduled automation in the portal or ask Notis to create the review.
- 3Use one plain-language instruction to check Serpapi for incident-related support searches and list relevant Rootly action items.
- 4Select the schedule and channel for run reports.
- 5Test with a real support query connected to an incident.
Questions about this workflow
Does this read support tickets?
No. It checks Serpapi search results and Rootly action items.
Can it cover a known troubleshooting phrase?
Yes. Include the phrase or query in the automation instruction.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Serpapi to Rootly. A trigger fires from one place; an action lands in another.
Serpapi triggers
Rootly actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Delete Action Item
This tool allows for the deletion of a specific action item in rootly. it complements the existing rootly list action items functionality by providing the ability to remove individual action items from the system.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get Action Item Details
This tool retrieves a single action item by its id from rootly using a get request to https://api.rootly.com/v1/action items/{id}. it provides detailed information about an action item including summary, description, kind, assigned to, priority, status, due date, and more. it complements other action item management tools.
List Action Items
This tool retrieves a list of all action items for an organization in rootly. action items are tasks or follow-up items that need to be completed during or after an incident, helping to track and manage incident-related tasks effectively.
Connect any two apps with Notis in the middle.
Serpapi and Rootly, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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