Bring customer discussion context into completed task follow-up
After a task is completed, get the relevant discussion content ready for your next decision or customer follow-up.
Trigger
Task Created or Completed
Triggers when a Task is created or when its status changes to Completed in Salesforce. Supports optional filtering by task Status or Subject.
Action
Get Discussion Thread
Tool to extract threads of content from forums, comment sections, and review pages. use when you need structured discussion data from web pages after identifying the discussion url.
Why this helps
Important customer feedback can sit in forums and review pages long after a follow-up task is marked done.
- Extract structured threads from forums, comment sections, or review pages.
- Use task completion as a prompt to revisit relevant customer feedback.
- Reduce manual scanning of long discussion pages.
Setup
Build it in a few focused steps.
- 1Connect Salesforce and Diffbot once in the Notis portal.
- 2Create an automation in Automations, New Automation, and name it for completed task discussion review.
- 3Tell Notis to extract and summarize discussion content from a supplied URL when a task is completed.
- 4Pick the Task Created or Completed trigger, choose where run reports go, and test with one completed task and a discussion URL.
Questions about this workflow
Will this discover discussion pages on its own?
No. Supply a discussion or review page URL in the trigger context or your instruction.
What kind of pages work for this action?
Diffbot Get Discussion Thread is intended for forums, comment sections, and review pages.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Salesforce to Diffbot. A trigger fires from one place; an action lands in another.
Salesforce triggers
Diffbot actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Diffbot Search
Tool to search data extracted by crawl or bulk jobs using dql queries. use after data extraction jobs complete to retrieve search results.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get Diffbot Account Details
Tool to retrieve account details, including plan information and usage statistics. use after authenticating to verify subscription and daily quota status.
Account Created or Updated
Triggers when an Account is created or updated in Salesforce. Uses LastModifiedDate high-watermark to capture both creations and updates.
Diffbot Analyze
Tool to automatically determine a page's content type and route it to the appropriate extraction api. use when you have only a url and need diffbot to choose the right extractor.
Contact Updated
Triggers when an existing Salesforce Contact record is modified. Emits changed fields alongside relevant timestamps.
Get Article Data
Tool to extract information from articles, including authors, publication dates, and images. use when you need structured metadata from a web article url.
Record Updated (Generic SObject)
Triggers when monitored fields change on any Salesforce SObject. You specify the SObject type and which field values should be returned in the payload. The trigger uses SystemModstamp to detect changes regardless of which specific field changed.
Get Discussion Thread
Tool to extract threads of content from forums, comment sections, and review pages. use when you need structured discussion data from web pages after identifying the discussion url.
New Contact Trigger
Triggers when a new Contact is Created in Salesforce.
Diffbot Get Event
Tool to extract event details from web pages. use when you need structured event data such as venue, date, and description.
New Lead Trigger
Triggers when a new Lead is created in Salesforce.
Diffbot Get Image
Tool to extract detailed information about images, including dimensions and recognition data. use after confirming the image url is publicly accessible.
New or Updated Opportunity
Triggers when a Salesforce Opportunity is created or updated.
Diffbot Get Product
Tool to extract product information such as specifications, prices, availability, and reviews. use when you need structured product data including specs, pricing, and reviews.
Connect any two apps with Notis in the middle.
Salesforce and Diffbot, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
Save your first hour today.
7-day trial of any paid plan, with 20$ of usage included.
No card. Works with personal or business Diffbot.