Make Delighted feedback easier to act on in Salesforce
Set a recurring review of survey responses so customer feedback can inform your next Salesforce follow-up.
Trigger
Recurring schedule
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Action
List Survey Responses
Tool to retrieve all survey responses for your account with pagination support and optional filtering. Use when you need to access survey feedback data, filter by date range, trend, person, or sort by creation/update time. Supports expanding person details and notes.
Why this helps
Feedback can sit in a survey tool until someone remembers to review it and decide whether a customer needs a response.
- Create a predictable review point for customer feedback.
- Surface responses that may call for a Salesforce follow-up.
- Ask Notis to summarize returned response details in a useful format.
Setup
Build it in a few focused steps.
- 1Connect Salesforce and Delighted once in the Notis portal.
- 2Create an automation by telling Notis the outcome you want, or use Automations, New Automation in the portal.
- 3In one instruction, ask Notis to retrieve Delighted survey responses on schedule and highlight feedback that needs Salesforce follow-up.
- 4Pick a recurring schedule, choose where run reports should go, and test with one real response.
Questions about this workflow
Does this workflow write updates into Salesforce?
The listed Delighted action retrieves survey responses. This workflow can surface information for follow-up, but it does not include a Salesforce action to write records.
Can responses be filtered by date or person?
The List Survey Responses action supports optional filtering, pagination, and person details. Describe the review scope in your instruction.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Salesforce to Delighted. A trigger fires from one place; an action lands in another.
Salesforce triggers
Delighted actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Person to Autopilot Email
Tool to add a person to Autopilot or update their properties for email-based surveys. Use when you need to enroll a person in scheduled email surveys or update their custom properties.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add Person to Autopilot SMS
Tool to add a person to Autopilot or update their properties for SMS-based surveys. Use when you need to schedule automated survey delivery via SMS.
Account Created or Updated
Triggers when an Account is created or updated in Salesforce. Uses LastModifiedDate high-watermark to capture both creations and updates.
Create or Update Person
Tool to create or update a person and schedule a survey email. Use when you need to add a new person to Delighted, update existing person details, or schedule a survey with custom properties for segmentation.
Contact Updated
Triggers when an existing Salesforce Contact record is modified. Emits changed fields alongside relevant timestamps.
Delete Pending Survey Requests
Tool to remove all pending (scheduled but not yet sent) survey requests for a person. Use when you need to cancel all future surveys for a specific email address.
Record Updated (Generic SObject)
Triggers when monitored fields change on any Salesforce SObject. You specify the SObject type and which field values should be returned in the payload. The trigger uses SystemModstamp to detect changes regardless of which specific field changed.
Delete Person
Tool to remove a person and all associated data from Delighted. Use when you need to permanently delete a person's information. Deletion includes surveys, responses, properties, Autopilot membership, survey history, and unsubscribe/bounce status.
New Contact Trigger
Triggers when a new Contact is Created in Salesforce.
Get Autopilot Email Configuration
Tool to retrieve the current Autopilot configuration for email distribution. Returns configuration details including whether Autopilot is active, survey frequency, and timestamps.
New Lead Trigger
Triggers when a new Lead is created in Salesforce.
Get Autopilot SMS Configuration
Tool to retrieve the current Autopilot configuration for SMS distribution. Use when you need to check whether Autopilot is enabled, review survey frequency settings, or examine configuration timestamps for SMS surveys.
New or Updated Opportunity
Triggers when a Salesforce Opportunity is created or updated.
List Autopilot SMS Memberships
Tool to retrieve all Autopilot memberships for SMS distribution platform. Use when you need to list people enrolled in Autopilot SMS or filter by specific person details.
Connect any two apps with Notis in the middle.
Salesforce and Delighted, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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