Review chatbot history before Salesforce contact follow-up
Gather conversation history on demand before deciding what a Salesforce contact needs next.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
List Conversations
Tool to retrieve a paginated list of conversations. use when you need to page through conversation history.
Why this helps
Preparing for contact follow-up means searching chatbot history and Salesforce separately.
- Review conversation history from an on-demand request
- Prepare contact follow-up with less context switching
- Use paginated conversation results for a fuller review
Setup
Build it in a few focused steps.
- 1Connect Salesforce and Chatbotkit once in the Notis portal.
- 2Create an automation from any channel or in Automations, New Automation.
- 3Describe in one instruction which conversation history to review for contact follow-up.
- 4Pick a webhook trigger and choose where run reports go.
- 5Test with one real request and inspect the report.
Questions about this workflow
What starts this review?
An HTTP request to the Notis webhook starts the automation.
Can it page through conversations?
Yes. List Conversations returns paginated conversation results; the instruction should specify how to continue through available pages.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Salesforce to Chatbotkit. A trigger fires from one place; an action lands in another.
Salesforce triggers
Chatbotkit actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Complete Conversation
Tool to send a message to a conversation and receive the bot’s reply. use after retrieving or initiating a conversation id.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Integration
Tool to create a new integration. use when you need to set up a support channel integration for a bot after collecting the integration details.
Account Created or Updated
Triggers when an Account is created or updated in Salesforce. Uses LastModifiedDate high-watermark to capture both creations and updates.
Create Skillset
Tool to create a new skillset. use when you need to group multiple skills into a single reusable unit.
Contact Updated
Triggers when an existing Salesforce Contact record is modified. Emits changed fields alongside relevant timestamps.
List Bots
Tool to retrieve a paginated list of all bots. use when you need to browse or manage multiple bots, and iterate pages via cursor.
Record Updated (Generic SObject)
Triggers when monitored fields change on any Salesforce SObject. You specify the SObject type and which field values should be returned in the payload. The trigger uses SystemModstamp to detect changes regardless of which specific field changed.
List conversation messages
Tool to list messages in a conversation with pagination. use after obtaining a conversation id to fetch messages page by page.
New Contact Trigger
Triggers when a new Contact is Created in Salesforce.
List Conversations
Tool to retrieve a paginated list of conversations. use when you need to page through conversation history.
New Lead Trigger
Triggers when a new Lead is created in Salesforce.
List Datasets
Tool to list datasets. use when you need to browse or paginate through available datasets.
New or Updated Opportunity
Triggers when a Salesforce Opportunity is created or updated.
List Integrations
Tool to retrieve a list of trigger integrations. use when you need to browse or manage configured trigger integrations and iterate pages via cursor.
Connect any two apps with Notis in the middle.
Salesforce and Chatbotkit, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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