Check service response times during account updates
See recent monitor response times alongside an account change to keep service performance in view during customer work.
Trigger
Account Created or Updated
Triggers when an Account is created or updated in Salesforce. Uses LastModifiedDate high-watermark to capture both creations and updates.
Action
Get Monitor Response Times
Tool to return response times for a specific monitor. use when you have a monitor id and need performance metrics over the last 24 hours.
Why this helps
Account updates can prompt customer follow-up, but service performance often requires a separate Better Stack lookup.
- Retrieve recent response times when an account changes.
- Keep performance context in the run report for account follow-up.
- Avoid a separate manual monitor lookup.
Setup
Build it in a few focused steps.
- 1Connect Salesforce and Better Stack once in the Notis portal.
- 2Create an automation in Automations, New Automation, and name it.
- 3In one instruction, ask Notis to retrieve response times for the Better Stack monitor associated with the account; make the monitor ID available in Salesforce data or provide it in the instruction.
- 4Pick Account Created or Updated as the trigger and choose where run reports go.
- 5Test with one real account and its known Better Stack monitor ID.
Questions about this workflow
What information is needed to choose the right monitor?
Notis needs a Better Stack monitor ID that can be identified from the account data or supplied in the instruction. If account records do not include that relationship, you will need to provide it.
What response time period does this action cover?
The listed Better Stack action returns response times over the last 24 hours for a specific monitor.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Salesforce to Better stack. A trigger fires from one place; an action lands in another.
Salesforce triggers
Better stack actions
Recurring trigger
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Account Created or Updated
Triggers when an Account is created or updated in Salesforce. Uses LastModifiedDate high-watermark to capture both creations and updates.
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Salesforce and Better stack, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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