Add customer review context to contact follow-up
Bring customer feedback into the conversation when a contact's recorded product interests change.
Trigger
Contact Updated
Triggers when an existing Salesforce Contact record is modified. Emits changed fields alongside relevant timestamps.
Action
Get Product Reviews
Tool to retrieve product reviews. use when you need customer feedback with filters or sorting. use after obtaining product skus.
Why this helps
Sales teams may know which products a contact is considering but lack a quick view of customer feedback to discuss.
- Add customer feedback to product research for a contact.
- Use product interests in Salesforce to focus the review search.
- Provide review context for a more informed follow-up.
Setup
Build it in a few focused steps.
- 1Connect Salesforce and Best Buy once in the Notis portal.
- 2Create an automation in Automations, New Automation, and name it.
- 3Tell Notis to use the contact's recorded product interests to find relevant products and retrieve available product reviews.
- 4Pick the Salesforce Contact Updated trigger and choose where run reports should go.
- 5Test with one real contact whose product interests are recorded.
Questions about this workflow
Can reviews be retrieved without identifying a product?
No. The review search needs a relevant product SKU, so the workflow should first use the contact context to find products.
Can it analyze every review ever written?
It can summarize the review data returned by Best Buy. The available event description does not promise a complete review history.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Salesforce to Bestbuy. A trigger fires from one place; an action lands in another.
Salesforce triggers
Bestbuy actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get Categories
Tool to retrieve best buy product categories. use when you need to list or filter categories in the catalog.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get Category Details
Tool to retrieve detailed information about a best buy category by its id. use when you need enriched metadata about a specific category.
Account Created or Updated
Triggers when an Account is created or updated in Salesforce. Uses LastModifiedDate high-watermark to capture both creations and updates.
Get Product Details by SKU
Tool to retrieve detailed information about a specific product by sku. use after obtaining a valid sku to fetch its attributes.
Contact Updated
Triggers when an existing Salesforce Contact record is modified. Emits changed fields alongside relevant timestamps.
Get Products
Tool to retrieve products from best buy. use when you need to fetch product listings with optional filters and sorting. example: 'get products for category abcat0101000 sorted by saleprice.dsc.'
Record Updated (Generic SObject)
Triggers when monitored fields change on any Salesforce SObject. You specify the SObject type and which field values should be returned in the payload. The trigger uses SystemModstamp to detect changes regardless of which specific field changed.
Get Review Details
Tool to retrieve detailed information for a specific review by id. use after confirming the review id.
New Contact Trigger
Triggers when a new Contact is Created in Salesforce.
Get Product Reviews
Tool to retrieve product reviews. use when you need customer feedback with filters or sorting. use after obtaining product skus.
New Lead Trigger
Triggers when a new Lead is created in Salesforce.
Get Store Details
Tool to retrieve detailed information about a specific best buy store. use when you have a valid store id.
New or Updated Opportunity
Triggers when a Salesforce Opportunity is created or updated.
Get Best Buy Stores
Tool to retrieve a list of best buy stores. use when you need store listings with optional filters or geo-search after confirming your api key.
Connect any two apps with Notis in the middle.
Salesforce and Bestbuy, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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