Start sensitive incident follow-up with the facts already in view
When an incident is verified, Notis asks Convolo ai for opening or follow-up lines suited to the evidence and the existing character.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Generate Starter Conversation
Tool to generate starter conversation suggestions for a character. Use when you need opening or follow-up dialogue lines.
Why this helps
Writing the first message after an incident can become a bottleneck, especially when accuracy and tone both matter.
- Provides a clear starting point for difficult follow-up
- Anchors suggestions in authenticated incident context
- Reduces the blank-page delay after an escalation
Setup
Build it in a few focused steps.
- 1Connect Rkvst and Convolo ai to Notis once.
- 2In one plain-language instruction, tell Notis to generate starter or follow-up dialogue for the named character whenever a verified incident payload arrives.
- 3Choose an incoming webhook trigger and the channel where Notis should send suggestions.
- 4Test with one resolved incident example before using it on live cases.
Questions about this workflow
Does this send the suggested line to a customer?
No. It generates conversation suggestions; delivery depends on the broader workflow you choose.
Can the tone be specified?
Yes. Describe the desired tone and constraints directly in the automation prompt.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Rkvst to Convolo ai. A trigger fires from one place; an action lands in another.
Rkvst triggers
Convolo ai actions
Create Character
Tool to create a new character. Use when you have name, voice type, backstory, and optional actions ready.
Define or Update Character Actions
Tool to define or update the list of actions a character can perform. Use when you need to configure or adjust character capabilities before deployment.
Evaluate Character Performance
Tool to evaluate a character's performance based on interactions. Use after fetching a conversation session and constructing your prompt.
Generate Starter Conversation
Tool to generate starter conversation suggestions for a character. Use when you need opening or follow-up dialogue lines.
Get Character Response
Tool to generate a response from a ConvAI character based on text or audio input. Use when needing a text or voice reply in an ongoing session.
List Voices
Tool to retrieve the list of available voice types. Use when selecting voices before generating speech.
Set Core AI Settings
Tool to set core AI settings for a character. Use after confirming character existence.
Update Character Backstory
Tool to update a character's backstory. Use when you need to modify the backstory of an existing character after confirming its ID. Only the provided fields will be updated.
Connect any two apps with Notis in the middle.
Not just Rkvst and Convolo ai. Any combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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