Bring up chat when a user reaches a help moment
Let your app signal a support moment and open the initialized BotStar widget while the user is still in context.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Livechat open
Tool to show the live chat window. use after the widget has been bootstrapped with botstarapi('boot') to programmatically open the chat window (mode must be 'livechat' or 'popup').
Why this helps
Users may abandon a confusing flow if they need to find the chat entry point themselves.
- Makes chat available at a relevant help moment
- Reduces user effort to find support
- Creates a clearer in-app support path
Setup
Build it in a few focused steps.
- 1Connect Railway and BotStar to Notis once through the portal.
- 2Create an automation to open BotStar chat when the app sends a support-needed signal.
- 3Select an incoming webhook trigger and send it from the Railway-hosted client flow.
- 4Choose a channel for run reports and test with one real help moment after widget boot.
Questions about this workflow
What conditions does the action require?
The widget must be bootstrapped, and its mode must be livechat or popup.
Can this launch chat from a server-only context?
The widget opens in the client flow; use the webhook when that client is ready to show it.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Railway to Botstar. A trigger fires from one place; an action lands in another.
Railway triggers
Botstar actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
BotStar LiveChat onClose Callback
Tool to register a callback when the chat window is closed. use after the widget is initialized. example prompt: "register an onclose handler that logs 'goodbye!' to the console."
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get BotStar Application IDs
Tool to retrieve the botstar application id (`appid`). use when initializing or reinitializing the live chat widget.
Livechat boot
Tool to reinitialize the live chat widget with provided data. use after initial load to reset or update widget configuration.
Close BotStar Livechat Widget
Tool to hide the live chat window. use when the chat widget is configured in livechat or popup mode.
Livechat on open
Tool to register a callback when the chat window is opened. use after widget initialization.
Livechat open
Tool to show the live chat window. use after the widget has been bootstrapped with botstarapi('boot') to programmatically open the chat window (mode must be 'livechat' or 'popup').
Livechat update
Tool to update user details on the current live chat session. use when you need to modify user profile attributes during an active conversation.
Get BotStar Webview Parameter
Tool to retrieve a parameter value passed from the botstar chatbot to the webview. use inside onchatbotready after your page loads in modal mode with bs:input meta tags.
Connect any two apps with Notis in the middle.
Railway and Botstar, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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