Keep active chat details current after account changes
Let your app send a clear account-change signal to Notis, then update the active BotStar session so the conversation has current user details.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Livechat update
Tool to update user details on the current live chat session. use when you need to modify user profile attributes during an active conversation.
Why this helps
When customer details change mid-conversation, manually keeping the chat profile current adds another follow-up task.
- Refreshes the active session after a relevant app event
- Reduces manual profile corrections
- Keeps conversation context aligned with customer updates
Setup
Build it in a few focused steps.
- 1Connect Railway and BotStar to Notis once through the portal.
- 2Create an automation that updates user details in the active BotStar session when your app reports an account change.
- 3Select an incoming webhook trigger and have the Railway-hosted app send the relevant event.
- 4Choose a channel for run reports, then test with one real account update during an active chat.
Questions about this workflow
Does this update a past conversation?
No. The action updates user details on the current active live chat session.
What starts the workflow?
Your Railway-hosted app sends a request to the Notis webhook when the account changes.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Railway to Botstar. A trigger fires from one place; an action lands in another.
Railway triggers
Botstar actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
BotStar LiveChat onClose Callback
Tool to register a callback when the chat window is closed. use after the widget is initialized. example prompt: "register an onclose handler that logs 'goodbye!' to the console."
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get BotStar Application IDs
Tool to retrieve the botstar application id (`appid`). use when initializing or reinitializing the live chat widget.
Livechat boot
Tool to reinitialize the live chat widget with provided data. use after initial load to reset or update widget configuration.
Close BotStar Livechat Widget
Tool to hide the live chat window. use when the chat widget is configured in livechat or popup mode.
Livechat on open
Tool to register a callback when the chat window is opened. use after widget initialization.
Livechat open
Tool to show the live chat window. use after the widget has been bootstrapped with botstarapi('boot') to programmatically open the chat window (mode must be 'livechat' or 'popup').
Livechat update
Tool to update user details on the current live chat session. use when you need to modify user profile attributes during an active conversation.
Get BotStar Webview Parameter
Tool to retrieve a parameter value passed from the botstar chatbot to the webview. use inside onchatbotready after your page loads in modal mode with bs:input meta tags.
Connect any two apps with Notis in the middle.
Railway and Botstar, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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