Keep customer escalations moving
A customer escalation should become an owned team conversation, not another thing to remember.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Send Message
This tool allows sending a message through dailybot to either specific users or channels/rooms. the message can include markdown formatting.
Why this helps
Escalations can sit unseen while the founder is deep in product or sales work.
- Preserves the original escalation context
- Makes follow-up visible to the team
- Protects customer response time
Setup
Build it in a few focused steps.
- 1Connect Pushover and Dailybot to Notis once through the portal.
- 2Create the automation in the portal or describe it to Notis conversationally.
- 3Give Notis one instruction to send customer escalation alerts to the support Dailybot channel and ask the team to acknowledge them.
- 4Pick an incoming webhook trigger, choose the run-report channel, and test with one real escalation.
Questions about this workflow
Does this create a Dailybot workflow?
This workflow sends a message through Dailybot using the selected channel.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Pushover to Dailybot. A trigger fires from one place; an action lands in another.
Pushover triggers
Dailybot actions
Find User by UUID
This tool allows you to find and retrieve information about a specific user in dailybot. it uses the provided user uuid to lookup the user and returns detailed information including the user's uuid, full name, image, username, occupation, birth date, chat platform data, and organization details.
Find Workflow by Name
This tool allows users to find a specific workflow within dailybot by providing the workflow name. it returns detailed information including the workflow id, workflow name, workflow status, workflow type, created at, and updated at. it is especially useful to locate a workflow before running or modifying it.
Get All Users
This tool retrieves a list of all users within the organization from dailybot. it doesn't require any input parameters other than authentication. the returned json contains user details including uuid, active status, full name, and organizational data.
Get Workflows List
This tool retrieves a list of all workflows that the authenticated user has access to in dailybot. it can be executed independently with only the authentication required, and it supports optional pagination parameters (page, per page) to refine the response.
Give Kudos to Users
This tool allows giving kudos to one or multiple users in dailybot. kudos can be given either on behalf of dailybot or the api key owner.
Send Message
This tool allows sending a message through dailybot to either specific users or channels/rooms. the message can include markdown formatting.
Connect any two apps with Notis in the middle.
Not just Pushover and Dailybot. Any combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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