Keep postal case follow-up beside the original message
Give a lookup update its own discussion when teammates need to decide what action to take next.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Create thread in message channel
Creates a new thread from a specific message in a discord channel, requiring `create public threads` permission (and `send messages` if in a forum/media channel).
Why this helps
Follow-up can split across channels when decisions are not connected to the original case.
- Keep conversation connected to the posted case.
- Make the next decision easier to find later.
- Reduce context switching between a case and its discussion.
Setup
Build it in a few focused steps.
- 1Connect Postal Data API and Discordbot once in the Notis portal.
- 2Create a new automation and name it Postal case follow-up.
- 3Write one plain-language prompt asking Notis to create a thread from the relevant Discord message when your backend sends a postal case that needs discussion.
- 4Select an incoming webhook trigger, choose a run-report channel, and test with one real case message. Include the message identifier in the request so Notis can target it.
Questions about this workflow
Does the workflow post the original case message?
No. It creates a thread from a specific existing message; your prompt and webhook request need to provide the relevant message context and identifier.
What makes a case eligible for follow-up?
Let your backend apply your criteria and notify Notis only when a posted case needs a team decision.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Postal Data API to Discordbot. A trigger fires from one place; an action lands in another.
Postal Data API triggers
Discordbot actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add recipient to group channel
Adds a user to a discord group direct message (dm) channel.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Update guild member information
Adds a user (who is not already a member) to a guild using their `access token` (which must have `guilds.join` scope), optionally setting nickname, roles, mute/deaf status, or flags.
Assign role to guild member
Assigns a role to a guild member, provided the bot has 'manage roles' permission in the guild and the role to be assigned is hierarchically lower than the bot's highest role.
Add reaction to message
Adds an emoji reaction from the authenticated user/bot to a specific message in a discord channel; does not return information about existing reactions.
Add or update thread member
Adds a user to a specific, unarchived thread; the user must have access to the thread's parent channel, and for private threads, the bot must already be a member.
Modify guild ban settings
Permanently bans a user from a discord guild, optionally deleting their recent messages (specify deletion period in seconds or days, not both).
Bulk ban users in guild with message deletion option
Bans up to 200 users from a discord guild, optionally deleting their recent messages; the bot must have 'ban members' permission in the guild, and this action is irreversible.
Bulk delete messages in channel
Atomically bulk deletes messages in a discord channel for moderation or maintenance; deletion may not be instantaneous and messages are unrecoverable.
Connect any two apps with Notis in the middle.
Postal Data API and Discordbot, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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