Make customer escalations visible in Jira
Bring urgent customer context straight into the work conversation where the team can act on it.
Trigger
New Note Received Trigger
Triggered when a new note is created in Pipedrive
Action
Add Comment
Adds a comment using atlassian document format (adf) for rich text to an existing jira issue.
Why this helps
An escalation can sit in CRM notes while the team responsible for resolving it is focused in Jira.
- Bring urgent customer issues to the delivery team's attention
- Preserve the note context in the Jira conversation
- Reduce delay between escalation and response
Setup
Build it in a few focused steps.
- 1Connect Pipedrive and Jira once in the Notis portal.
- 2Create an automation in Automations, New Automation, and give it a name.
- 3Tell Notis how to recognize an escalation, find the related Jira issue, and write a focused comment.
- 4Pick the Pipedrive new note trigger and choose where run reports should go.
- 5Test with one real escalation note and review the Jira comment.
Questions about this workflow
Can it distinguish urgent notes from routine notes?
Yes. Describe the escalation signals in your instruction, using information present in the note.
Will it create a Jira issue if none exists?
This workflow comments on an existing issue. If escalations need a new issue, describe that in a separate creation workflow.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Pipedrive to Jira. A trigger fires from one place; an action lands in another.
Pipedrive triggers
Jira actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Attachment
Uploads and attaches a file to a jira issue.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add Comment
Adds a comment using atlassian document format (adf) for rich text to an existing jira issue.
New Deal Received Trigger
Triggered when a new deal is created in Pipedrive
Add Watcher to Issue
Adds a user to an issue's watcher list by account id.
New Note Received Trigger
Triggered when a new note is created in Pipedrive
Assign Issue
Assigns a jira issue to a user, default assignee, or unassigns; supports email/name lookup.
New Organization Received Trigger
Triggered when a new organization is created in Pipedrive
Bulk Create Issues
Creates multiple jira issues (up to 50 per call) with full feature support including markdown, assignee resolution, and priority handling.
Create Issue
Creates a new jira issue (e.g., bug, task, story) in a specified project.
Link Issues
Links two jira issues using a specified link type with optional comment.
Create Project
Creates a new jira project with required lead, template, and type configuration.
Connect any two apps with Notis in the middle.
Pipedrive and Jira, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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