Keep related document incident tickets aligned
When one document issue affects several records, reduce the repeated update work.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Bulk Update Tickets
Tool to bulk update multiple Freshservice tickets by sequential update calls. Use when you need to update fields across many tickets in absence of a native bulk API.
Why this helps
Updating several related tickets one by one adds repetitive work and creates room for inconsistent notes.
- Apply an update across related tickets.
- Reduce repetitive ticket handling.
- Help keep shared-issue context consistent.
Setup
Build it in a few focused steps.
- 1Connect Pdf4me and Freshservice to Notis once in the portal.
- 2Ask Notis to bulk update Freshservice tickets when an authorized shared-incident request reaches the webhook.
- 3Describe in one plain-language instruction the requested update and the ticket references supplied.
- 4Choose an incoming webhook trigger and report channel, then test with one real, approved group of tickets.
Questions about this workflow
When is a bulk update useful?
Use it when a shared document issue requires the same update across multiple Freshservice tickets.
Does this action use a native bulk API?
The Freshservice action updates tickets through sequential update calls.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Pdf4me to Freshservice. A trigger fires from one place; an action lands in another.
Pdf4me triggers
Freshservice actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Bulk Update Tickets
Tool to bulk update multiple Freshservice tickets by sequential update calls. Use when you need to update fields across many tickets in absence of a native bulk API.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Service Request
Create a service request for a catalog item in Freshservice using the v2 API. The catalog item display_id can be found in Admin > Service Catalog by clicking on an item and checking the URL (e.g., /service_catalog/items/1 means display_id=1).
Create Ticket
Tool to create a new ticket. Use when you need to log an incident or service request.
Delete Release
Tool to delete a release from Freshservice. Use when you need to permanently remove a release from the system. This action is irreversible — the release cannot be recovered once deleted.
Delete Solution Article
Tool to delete a solution article from the knowledge base by its ID. This action is irreversible — the article cannot be recovered once deleted. Use this action when you need to permanently remove a solution article from Freshservice.
Delete Solution Category
Tool to delete a solution category in Freshservice. Use this action when you need to remove a solution category that is no longer needed. This action is irreversible — the category cannot be recovered once deleted.
Get Problem Form Fields by Workspace
Tool to list problem form fields. Use when you need to retrieve the form fields available for problems in a specific workspace.
List Release Form Fields
Tool to list release form fields metadata. Use when you need to fetch release field definitions before building or validating release forms.
Connect any two apps with Notis in the middle.
Pdf4me and Freshservice, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
Save your first hour today.
7-day trial of any paid plan, with 20$ of usage included.
No card. Works with personal or business Freshservice.