Keep PDF access issues from getting lost
Give each report about a missing or inaccessible document a straightforward path to support.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Create Ticket
Tool to create a new ticket. Use when you need to log an incident or service request.
Why this helps
When a person cannot open an expected PDF, the report may be buried in a message thread.
- Capture access reports in the ticket queue.
- Retain the reporter's context for investigation.
- Reduce the need to re-enter complaints manually.
Setup
Build it in a few focused steps.
- 1Connect Pdf4me and Freshservice to Notis once in the portal.
- 2Ask Notis to create a Freshservice ticket when your report form sends an inaccessible-PDF complaint to its webhook.
- 3Write one plain-language instruction for using the complaint details supplied by the form.
- 4Choose an incoming webhook trigger and run-report channel, then test using one real complaint.
Questions about this workflow
Does this workflow check whether a PDF link works?
No. The reporting form or another service detects or records the complaint and sends it to Notis.
What does Notis add to the ticket?
Notis uses the complaint information that the webhook request provides, according to your instruction.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Pdf4me to Freshservice. A trigger fires from one place; an action lands in another.
Pdf4me triggers
Freshservice actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Bulk Update Tickets
Tool to bulk update multiple Freshservice tickets by sequential update calls. Use when you need to update fields across many tickets in absence of a native bulk API.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Service Request
Create a service request for a catalog item in Freshservice using the v2 API. The catalog item display_id can be found in Admin > Service Catalog by clicking on an item and checking the URL (e.g., /service_catalog/items/1 means display_id=1).
Create Ticket
Tool to create a new ticket. Use when you need to log an incident or service request.
Delete Release
Tool to delete a release from Freshservice. Use when you need to permanently remove a release from the system. This action is irreversible — the release cannot be recovered once deleted.
Delete Solution Article
Tool to delete a solution article from the knowledge base by its ID. This action is irreversible — the article cannot be recovered once deleted. Use this action when you need to permanently remove a solution article from Freshservice.
Delete Solution Category
Tool to delete a solution category in Freshservice. Use this action when you need to remove a solution category that is no longer needed. This action is irreversible — the category cannot be recovered once deleted.
Get Problem Form Fields by Workspace
Tool to list problem form fields. Use when you need to retrieve the form fields available for problems in a specific workspace.
List Release Form Fields
Tool to list release form fields metadata. Use when you need to fetch release field definitions before building or validating release forms.
Connect any two apps with Notis in the middle.
Pdf4me and Freshservice, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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