Find the right service option for document support
Bring the available service choices into the moment a document support need is raised.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
List Service Catalog Items
Tool to list all service catalog items in Freshservice. Use when you need to discover available catalog items and their display_ids before creating service requests.
Why this helps
A person requesting help may not know which catalog option to choose.
- Review available service options in context.
- Make the next step clearer for a request.
- Reduce time spent hunting through the catalog.
Setup
Build it in a few focused steps.
- 1Connect Pdf4me and Freshservice to Notis once in the portal.
- 2Ask Notis to list Freshservice service catalog items when your request form sends a PDF support request to the webhook.
- 3Use one plain-language instruction to summarize options relevant to the request.
- 4Choose an incoming webhook trigger and a run-report channel, then test with one real support request.
Questions about this workflow
Will this submit the catalog request?
No. It lists catalog items so the available options can be reviewed.
What does the request need to provide?
The webhook should include enough context for Notis to compare the request with the catalog item details returned.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Pdf4me to Freshservice. A trigger fires from one place; an action lands in another.
Pdf4me triggers
Freshservice actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Bulk Update Tickets
Tool to bulk update multiple Freshservice tickets by sequential update calls. Use when you need to update fields across many tickets in absence of a native bulk API.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Service Request
Create a service request for a catalog item in Freshservice using the v2 API. The catalog item display_id can be found in Admin > Service Catalog by clicking on an item and checking the URL (e.g., /service_catalog/items/1 means display_id=1).
Create Ticket
Tool to create a new ticket. Use when you need to log an incident or service request.
Delete Release
Tool to delete a release from Freshservice. Use when you need to permanently remove a release from the system. This action is irreversible — the release cannot be recovered once deleted.
Delete Solution Article
Tool to delete a solution article from the knowledge base by its ID. This action is irreversible — the article cannot be recovered once deleted. Use this action when you need to permanently remove a solution article from Freshservice.
Delete Solution Category
Tool to delete a solution category in Freshservice. Use this action when you need to remove a solution category that is no longer needed. This action is irreversible — the category cannot be recovered once deleted.
Get Problem Form Fields by Workspace
Tool to list problem form fields. Use when you need to retrieve the form fields available for problems in a specific workspace.
List Release Form Fields
Tool to list release form fields metadata. Use when you need to fetch release field definitions before building or validating release forms.
Connect any two apps with Notis in the middle.
Pdf4me and Freshservice, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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