Capture customer-reported bugs from Outlook
Keep a clear record of customer-reported problems without interrupting your inbox triage.
Trigger
New Outlook Message
Triggered when a new message is received in the Outlook mailbox.
Action
Create linear issue
Creates a new issue in a specified linear project and team, requiring a title and description, and allowing for optional properties like assignee, state, priority, cycle, and due date.
Why this helps
Bug details in customer correspondence can be lost, paraphrased poorly, or delayed before reaching engineering.
- Preserve the customer's description and relevant clues.
- Get defects into the team's issue tracker sooner.
- Spend less time re-entering reports.
Setup
Build it in a few focused steps.
- 1Connect Outlook and Linear to Notis once in the portal.
- 2Create an automation in the portal or ask Notis conversationally.
- 3Give one instruction asking Notis to create an issue for customer emails that describe a reproducible defect and retain the symptoms and relevant context.
- 4Choose the New Outlook Message trigger and the channel for run reports.
- 5Test with a real bug report and confirm the issue is useful to engineering.
Questions about this workflow
Can it distinguish a bug from a feature request?
Describe the signs of a defect in the plain-language instruction and ask Notis to skip uncertain cases.
Can it preserve customer context?
Ask Notis to include relevant product, environment, and symptom details available in the email.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Outlook to Linear. A trigger fires from one place; an action lands in another.
Outlook triggers
Linear actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create linear attachment
Creates a new attachment and associates it with a specific, existing linear issue.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create a comment
Creates a new comment on a specified linear issue.
New Contact Added
Triggered when a new contact is added in the Outlook contacts.
Create linear issue
Creates a new issue in a specified linear project and team, requiring a title and description, and allowing for optional properties like assignee, state, priority, cycle, and due date.
Calendar Event Changes
Triggered when a new calendar event occurs (created, updated, or deleted) in the Outlook calendar.
Get create issue default params
Fetches a linear team's default issue estimate and state, useful for pre-filling new issue forms.
New Calendar Event
Triggered when a new calendar event is created in the Outlook calendar.
Create a label
Creates a new label in linear for a specified team, used to categorize and organize issues.
New Outlook Message
Triggered when a new message is received in the Outlook mailbox.
Delete issue
Archives an existing linear issue by its id, which is linear's standard way of deleting issues; the operation is idempotent.
New Sent Message
Triggered when a new message is sent from the Outlook mailbox.
Get all teams
Retrieves all teams from the linear workspace without requiring any parameters.
Download issue attachments
Downloads a specific attachment from a linear issue; the `file name` must include the correct file extension.
Connect any two apps with Notis in the middle.
Outlook and Linear, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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