Bring customer updates from Outlook into Jira
Keep the latest customer context close to the Jira issue without manually forwarding or rewriting every update.
Trigger
New Outlook Message
Triggered when a new message is received in the Outlook mailbox.
Action
Add Comment
Adds a comment using atlassian document format (adf) for rich text to an existing jira issue.
Why this helps
Important customer updates remain in email threads, so engineering and delivery teams make decisions from incomplete Jira context.
- Give the delivery team current customer context in Jira.
- Reduce repeated forwarding and manual summarizing.
- Make the reason behind a request easier to review.
Setup
Build it in a few focused steps.
- 1Connect Outlook and Jira once in the Notis portal.
- 2Create an automation in Automations, New Automation, or tell Notis what you want from any channel.
- 3In one instruction, tell Notis which incoming customer updates matter, how to find the related Jira issue, and to add a concise comment.
- 4Choose the Outlook New Outlook Message trigger and select where run reports should go.
- 5Test with one real customer update and check the Jira comment.
Questions about this workflow
Can Notis distinguish customer updates from other mail?
Describe the messages you want handled in your instruction. The trigger itself starts on new messages and does not provide a configurable filter.
What information is needed to match an email to an issue?
A Jira key or recognizable project and request details in the message can help. Tell Notis what identifiers to use and how to report uncertain matches.
Will the full email be copied into Jira?
Ask Notis to add a concise summary and only the details the team needs, such as the requested change or customer impact.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Outlook to Jira. A trigger fires from one place; an action lands in another.
Outlook triggers
Jira actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Attachment
Uploads and attaches a file to a jira issue.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add Comment
Adds a comment using atlassian document format (adf) for rich text to an existing jira issue.
New Contact Added
Triggered when a new contact is added in the Outlook contacts.
Add Watcher to Issue
Adds a user to an issue's watcher list by account id.
Calendar Event Changes
Triggered when a new calendar event occurs (created, updated, or deleted) in the Outlook calendar.
Assign Issue
Assigns a jira issue to a user, default assignee, or unassigns; supports email/name lookup.
New Calendar Event
Triggered when a new calendar event is created in the Outlook calendar.
Bulk Create Issues
Creates multiple jira issues (up to 50 per call) with full feature support including markdown, assignee resolution, and priority handling.
New Outlook Message
Triggered when a new message is received in the Outlook mailbox.
Create Issue
Creates a new jira issue (e.g., bug, task, story) in a specified project.
New Sent Message
Triggered when a new message is sent from the Outlook mailbox.
Link Issues
Links two jira issues using a specified link type with optional comment.
Create Project
Creates a new jira project with required lead, template, and type configuration.
Connect any two apps with Notis in the middle.
Outlook and Jira, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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