Route email requests to a Jira owner
Capture an incoming request and give it an owner when the sender or message makes the right assignee clear.
Trigger
New Outlook Message
Triggered when a new message is received in the Outlook mailbox.
Action
Assign Issue
Assigns a jira issue to a user, default assignee, or unassigns; supports email/name lookup.
Why this helps
Requests come in without a reliable handoff, leaving someone to create a ticket and separately work out who should own it.
- Create a clearer handoff from inbox to team work.
- Use ownership cues already present in the request.
- Reduce unassigned follow-up tickets.
Setup
Build it in a few focused steps.
- 1Connect Outlook and Jira once in the Notis portal.
- 2Create an automation in Automations, New Automation, or tell Notis what you want from any channel.
- 3In one instruction, ask Notis to create an issue for actionable requests and assign it only when a clear Jira user can be identified.
- 4Choose the Outlook New Outlook Message trigger and select where run reports should go.
- 5Test with one real request whose owner is clear and check the issue and assignee.
Questions about this workflow
Can a requester be assigned directly by email address?
Jira supports user resolution for assignment. Ask Notis to use a named owner only when it can confidently identify a Jira user.
What if the owner is unclear?
Specify a fallback in your instruction, such as leaving the new issue unassigned or reporting that ownership needs review.
Does assigning an issue create it too?
This workflow should instruct Notis to create the issue and assign it when the request contains a clear owner.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Outlook to Jira. A trigger fires from one place; an action lands in another.
Outlook triggers
Jira actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Attachment
Uploads and attaches a file to a jira issue.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add Comment
Adds a comment using atlassian document format (adf) for rich text to an existing jira issue.
New Contact Added
Triggered when a new contact is added in the Outlook contacts.
Add Watcher to Issue
Adds a user to an issue's watcher list by account id.
Calendar Event Changes
Triggered when a new calendar event occurs (created, updated, or deleted) in the Outlook calendar.
Assign Issue
Assigns a jira issue to a user, default assignee, or unassigns; supports email/name lookup.
New Calendar Event
Triggered when a new calendar event is created in the Outlook calendar.
Bulk Create Issues
Creates multiple jira issues (up to 50 per call) with full feature support including markdown, assignee resolution, and priority handling.
New Outlook Message
Triggered when a new message is received in the Outlook mailbox.
Create Issue
Creates a new jira issue (e.g., bug, task, story) in a specified project.
New Sent Message
Triggered when a new message is sent from the Outlook mailbox.
Link Issues
Links two jira issues using a specified link type with optional comment.
Create Project
Creates a new jira project with required lead, template, and type configuration.
Connect any two apps with Notis in the middle.
Outlook and Jira, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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