Keep important email decisions with the Jira issue
Give decisions in incoming mail a durable home beside the work they affect, so the team can see what changed and why.
Trigger
New Outlook Message
Triggered when a new message is received in the Outlook mailbox.
Action
Add Comment
Adds a comment using atlassian document format (adf) for rich text to an existing jira issue.
Why this helps
An important approval or decision sits in an email thread that is separate from the ticket where the team is doing the work.
- Make approvals and decisions easy to find in Jira.
- Reduce confusion about why work took a certain direction.
- Keep a concise record without copying a full thread.
Setup
Build it in a few focused steps.
- 1Connect Outlook and Jira once in the Notis portal.
- 2Create an automation in Automations, New Automation, or tell Notis what you want from any channel.
- 3In one instruction, tell Notis which decisions in incoming mail matter, how to locate the Jira issue, and what the comment should record.
- 4Choose the Outlook New Outlook Message trigger and select where run reports should go.
- 5Test with one real decision email and review the resulting comment.
Questions about this workflow
What should the Jira comment record?
Ask Notis to include the decision, relevant rationale, and any stated owner or timing that helps explain the outcome.
Can it capture an approval?
Yes, if the email contains a clear approval and your instruction says to record those decisions.
How does it avoid duplicate or unrelated comments?
Specify which decision types to record and how Notis should handle messages that repeat an existing decision. Jira event history may not provide enough context to deduplicate unless you describe a usable reference.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Outlook to Jira. A trigger fires from one place; an action lands in another.
Outlook triggers
Jira actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Attachment
Uploads and attaches a file to a jira issue.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add Comment
Adds a comment using atlassian document format (adf) for rich text to an existing jira issue.
New Contact Added
Triggered when a new contact is added in the Outlook contacts.
Add Watcher to Issue
Adds a user to an issue's watcher list by account id.
Calendar Event Changes
Triggered when a new calendar event occurs (created, updated, or deleted) in the Outlook calendar.
Assign Issue
Assigns a jira issue to a user, default assignee, or unassigns; supports email/name lookup.
New Calendar Event
Triggered when a new calendar event is created in the Outlook calendar.
Bulk Create Issues
Creates multiple jira issues (up to 50 per call) with full feature support including markdown, assignee resolution, and priority handling.
New Outlook Message
Triggered when a new message is received in the Outlook mailbox.
Create Issue
Creates a new jira issue (e.g., bug, task, story) in a specified project.
New Sent Message
Triggered when a new message is sent from the Outlook mailbox.
Link Issues
Links two jira issues using a specified link type with optional comment.
Create Project
Creates a new jira project with required lead, template, and type configuration.
Connect any two apps with Notis in the middle.
Outlook and Jira, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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