Carry corrected customer details into appointment profiles
If a customer fixes their contact details while resolving an order, carry that correction into the booking profile before reminders or appointment messages go out.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Update User
Tool to update an existing SuperSaaS user by ID. Use when you need to modify user details like name, email, phone, or role.
Why this helps
A correction made during order support can be missed in a separate booking account, leading to confusing or undelivered communication.
- Keep appointment contact records aligned with support corrections.
- Reduce preventable missed messages.
- Close a small but important loop between order support and scheduling.
Setup
Build it in a few focused steps.
- 1Connect Order Desk and SuperSaaS to Notis once in the portal.
- 2Create an automation in the portal or tell Notis to handle customer contact corrections from order notices.
- 3Write one instruction asking Notis to locate the existing SuperSaaS user by a stable identifier and update only the corrected contact information.
- 4Select an incoming webhook trigger and choose a channel for run reports.
- 5Test with one real corrected-contact notice and review the matching user in SuperSaaS.
Questions about this workflow
Will it create a new profile if no match is found?
Set the instruction to report an unmatched customer for review if you do not want a correction notice to create a new profile.
Does this update order data too?
No. The workflow uses the incoming Order Desk notice and updates the SuperSaaS user profile.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Order Desk to Supersaas. A trigger fires from one place; an action lands in another.
Order Desk triggers
Supersaas actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create User
Tool to create a new user in SuperSaaS. Use when you need to add a user to the account. The username is required; all other fields are optional. If a foreign_key is provided, SuperSaaS will use it instead of generating its own ID. Set duplicate='raise' to prevent creating duplicate users with the same foreign key.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete User
Tool to delete a SuperSaaS user by their ID. Use when you need to permanently remove a user from the system.
Get User
Tool to read a single user by ID from SuperSaaS. Use when you need to retrieve detailed information about a specific user.
List Field List
Tool to retrieve available fields on Schedule or User objects. Use when you need to discover what custom fields are configured for a schedule or user profile.
List User Groups
Tool to retrieve all user groups defined in a SuperSaaS account. Use when you need to list groups for managing user access or organizing users.
List Promotions
Tool to list all promotional coupon codes in the account or retrieve a single promotion by code. Use when you need to view available promotions or check details of a specific promotion code.
List Schedules
Tool to retrieve all schedules in a SuperSaaS account with their IDs and names. Use when you need to list available schedules or get schedule IDs for other operations.
List Form Definitions
Tool to retrieve all form definitions in a SuperSaaS account with their IDs and names. Use when you need to list available forms or get form IDs for other operations.
Connect any two apps with Notis in the middle.
Order Desk and Supersaas, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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