Keep the customer profile close during refund follow-up
Refund conversations can involve several moving parts. Retrieve the booking profile details with the support notice so you can keep the customer context together while resolving the order.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Get User
Tool to read a single user by ID from SuperSaaS. Use when you need to retrieve detailed information about a specific user.
Why this helps
Refund work often requires checking several tools, which can make an already sensitive customer interaction harder to track.
- Reduce tool switching during refund review.
- Keep customer identity visible while handling the order case.
- Support a more organized follow-up process.
Setup
Build it in a few focused steps.
- 1Connect Order Desk and SuperSaaS to Notis once in the portal.
- 2Create an automation in the portal or ask Notis to look up booking profiles for refund-related support notices.
- 3Write one plain-language instruction asking Notis to retrieve the specified SuperSaaS user by ID and summarize the relevant profile details for review.
- 4Choose an incoming webhook trigger and a run-report channel.
- 5Test with one known refund case and confirm the correct profile is retrieved.
Questions about this workflow
Does the workflow cancel a booking or refund an order?
No. The available action only retrieves a SuperSaaS user profile. Refund and booking changes are not included.
What should the webhook include?
Include the user identifier needed for lookup and enough context to identify the support case.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Order Desk to Supersaas. A trigger fires from one place; an action lands in another.
Order Desk triggers
Supersaas actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create User
Tool to create a new user in SuperSaaS. Use when you need to add a user to the account. The username is required; all other fields are optional. If a foreign_key is provided, SuperSaaS will use it instead of generating its own ID. Set duplicate='raise' to prevent creating duplicate users with the same foreign key.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete User
Tool to delete a SuperSaaS user by their ID. Use when you need to permanently remove a user from the system.
Get User
Tool to read a single user by ID from SuperSaaS. Use when you need to retrieve detailed information about a specific user.
List Field List
Tool to retrieve available fields on Schedule or User objects. Use when you need to discover what custom fields are configured for a schedule or user profile.
List User Groups
Tool to retrieve all user groups defined in a SuperSaaS account. Use when you need to list groups for managing user access or organizing users.
List Promotions
Tool to list all promotional coupon codes in the account or retrieve a single promotion by code. Use when you need to view available promotions or check details of a specific promotion code.
List Schedules
Tool to retrieve all schedules in a SuperSaaS account with their IDs and names. Use when you need to list available schedules or get schedule IDs for other operations.
List Form Definitions
Tool to retrieve all form definitions in a SuperSaaS account with their IDs and names. Use when you need to list available forms or get form IDs for other operations.
Connect any two apps with Notis in the middle.
Order Desk and Supersaas, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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