Make the next support handoff easier to pick up
A brief contact update after an escalation can help the next teammate understand what needs attention without piecing together the story again.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Update Contact Attributes
Tool to update attributes of an existing contact. use after confirming the contact exists and you need to modify its custom attributes.
Why this helps
Escalations often require repeated context gathering, adding delays and mental overhead for both the customer and the team.
- Carry a concise escalation marker into Wati.
- Reduce repeated context gathering between teammates.
- Help the next response start with the right issue.
Setup
Build it in a few focused steps.
- 1Connect OneSignal and Wati to Notis once in the portal.
- 2Create a webhook automation with a prompt to update the matched existing Wati contact when your service reports a verified escalation and its relevant context.
- 3Select an incoming webhook trigger and choose a run-report channel.
- 4Test one real escalation and check that the contact update is concise and accurate.
Questions about this workflow
Will this change a chat's status?
No. This workflow updates contact attributes; the available chat-status action is a deprecated placeholder.
What context belongs on the contact?
Keep the prompt limited to verified, useful context that helps the next support interaction.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Onesignal rest api to Wati. A trigger fires from one place; an action lands in another.
Onesignal rest api triggers
Wati actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Contact
Tool to add a new contact in wati. use when registering a customer's whatsapp number before sending messages.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get Teams
Tool to retrieve a list of teams from wati. use after authenticating when you need to enumerate all available teams.
Send Session Message
Tool to send a session message to a specified whatsapp number. use when you need to deliver a free-form text within an active 24-hour session window.
Update Contact Attributes
Tool to update attributes of an existing contact. use after confirming the contact exists and you need to modify its custom attributes.
Wati update chat status
Deprecated action placeholder for updating chat status.
Connect any two apps with Notis in the middle.
Onesignal rest api and Wati, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
Save your first hour today.
7-day trial of any paid plan, with 20$ of usage included.
No card. Works with personal or business Wati.