Prepare the right contacts for support follow-up
Make the handoff smoother by registering an eligible subscriber as a Wati contact as soon as your service flags the need for support.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Add Contact
Tool to add a new contact in wati. use when registering a customer's whatsapp number before sending messages.
Why this helps
Support requests slow down when a teammate first has to find and register the right number.
- Reduce contact setup at the point of support.
- Make an eligible subscriber easier to find in Wati.
- Keep contact creation tied to a confirmed need.
Setup
Build it in a few focused steps.
- 1Connect OneSignal and Wati to Notis once in the portal.
- 2Create a webhook automation with a plain-language prompt to add a Wati contact when your service confirms an eligible subscriber needs WhatsApp support.
- 3Select an incoming webhook trigger and choose a channel for run reports.
- 4Test with one real support-eligible subscriber and check the created contact.
Questions about this workflow
Will this start the support conversation?
No. This action adds a contact. A separate workflow using a session message would be needed to send a message.
What should the webhook include?
Have your service provide the confirmed eligible contact details needed to add the Wati contact.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Onesignal rest api to Wati. A trigger fires from one place; an action lands in another.
Onesignal rest api triggers
Wati actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Contact
Tool to add a new contact in wati. use when registering a customer's whatsapp number before sending messages.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get Teams
Tool to retrieve a list of teams from wati. use after authenticating when you need to enumerate all available teams.
Send Session Message
Tool to send a session message to a specified whatsapp number. use when you need to deliver a free-form text within an active 24-hour session window.
Update Contact Attributes
Tool to update attributes of an existing contact. use after confirming the contact exists and you need to modify its custom attributes.
Wati update chat status
Deprecated action placeholder for updating chat status.
Connect any two apps with Notis in the middle.
Onesignal rest api and Wati, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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