Give affected users a simple path to get help
When a delivery problem needs a human touch, send one practical WhatsApp note with the next step already made clear.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Send Session Message
Tool to send a session message to a specified whatsapp number. use when you need to deliver a free-form text within an active 24-hour session window.
Why this helps
Delivery problems are easy to leave unresolved when the signal lives in a technical dashboard separate from customer support.
- Turn a technical alert into a user-friendly next step.
- Reduce context switching between delivery monitoring and support.
- Keep outreach focused on confirmed issues.
Setup
Build it in a few focused steps.
- 1Connect OneSignal and Wati to Notis once in the portal.
- 2Create a webhook automation with a plain-language prompt to send a concise support message for a confirmed delivery issue that your service reports.
- 3Select an incoming webhook trigger and pick a channel for run reports.
- 4Test with one real, non-sensitive delivery issue example and review the wording.
Questions about this workflow
Should every delivery issue trigger a message?
No. Describe the specific confirmed issues that warrant outreach and avoid sending routine technical noise to users.
Can this send a long-form support reply?
The selected Wati action sends a free-form message during an active session, so keep it concise and session-appropriate.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Onesignal rest api to Wati. A trigger fires from one place; an action lands in another.
Onesignal rest api triggers
Wati actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Contact
Tool to add a new contact in wati. use when registering a customer's whatsapp number before sending messages.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get Teams
Tool to retrieve a list of teams from wati. use after authenticating when you need to enumerate all available teams.
Send Session Message
Tool to send a session message to a specified whatsapp number. use when you need to deliver a free-form text within an active 24-hour session window.
Update Contact Attributes
Tool to update attributes of an existing contact. use after confirming the contact exists and you need to modify its custom attributes.
Wati update chat status
Deprecated action placeholder for updating chat status.
Connect any two apps with Notis in the middle.
Onesignal rest api and Wati, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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