Keep campaign responders ready for WhatsApp support
When a response merits a support handoff, make sure the person has a Wati contact record before a teammate needs to find them.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Add Contact
Tool to add a new contact in wati. use when registering a customer's whatsapp number before sending messages.
Why this helps
A campaign response can fall between marketing and support when nobody owns transferring the person's contact details.
- Create a clearer handoff from campaign response to support.
- Reduce contact entry at the moment of follow-up.
- Keep the flow limited to confirmed eligible responders.
Setup
Build it in a few focused steps.
- 1Connect OneSignal and Wati to Notis once in the portal.
- 2Create a webhook automation with a prompt to add a Wati contact when your service reports an eligible campaign responder with a valid WhatsApp number.
- 3Choose an incoming webhook trigger and a channel for run reports.
- 4Test with one real responder and confirm the contact record.
Questions about this workflow
Does this message the responder too?
No. The selected action adds a Wati contact; sending a message would require a separate action workflow.
Who should be captured?
Limit the prompt to responders your service has confirmed are eligible for a WhatsApp support handoff.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Onesignal rest api to Wati. A trigger fires from one place; an action lands in another.
Onesignal rest api triggers
Wati actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Contact
Tool to add a new contact in wati. use when registering a customer's whatsapp number before sending messages.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get Teams
Tool to retrieve a list of teams from wati. use after authenticating when you need to enumerate all available teams.
Send Session Message
Tool to send a session message to a specified whatsapp number. use when you need to deliver a free-form text within an active 24-hour session window.
Update Contact Attributes
Tool to update attributes of an existing contact. use after confirming the contact exists and you need to modify its custom attributes.
Wati update chat status
Deprecated action placeholder for updating chat status.
Connect any two apps with Notis in the middle.
Onesignal rest api and Wati, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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