Connect customer questions to session patterns
A customer question in Notion can cue Notis to review Livesession sessions for repeated behaviors that help explain what users may be trying to do.
Trigger
Comment Created
Triggers when a new comment is created in Notion. Optional `page_id` filter scopes to comments on a specific page. When omitted, fires for any new comment in the workspace the integration has access to. Requires the 'Read comments' capability on the Notion integration. If a connection was authorized before that capability was enabled, the user must re-authorize the connection for comment events to flow.
Action
List Live Sessions
Tool to list live sessions. use when you need paginated session data filtered by criteria after authentication.
Why this helps
Customer questions are easy to answer one by one without noticing a recurring usability pattern.
- Look beyond an individual question for repeated interaction patterns.
- Bring observed behavior into customer problem solving.
- Make it easier to notice when separate questions point to one issue.
Setup
Build it in a few focused steps.
- 1Connect Notion and Livesession to Notis once through the portal.
- 2Create an automation with a plain-language instruction to review Livesession sessions when a customer question is added as a Notion comment.
- 3Choose the Notion Comment Created trigger and a channel for run reports.
- 4Test with one real customer question and review the report for useful patterns.
Questions about this workflow
Does the automation answer the customer?
No. It reviews available sessions and reports context for your team.
What permissions are needed?
The Notion connection must have the Read comments capability enabled.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Notion to Livesession. A trigger fires from one place; an action lands in another.
Notion triggers
Livesession actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
List Live Sessions
Tool to list live sessions. use when you need paginated session data filtered by criteria after authentication.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
All Page Events
Triggers when any Notion page is created or updated across the workspace.
Comment Created
Triggers when a new comment is created in Notion. Optional `page_id` filter scopes to comments on a specific page. When omitted, fires for any new comment in the workspace the integration has access to. Requires the 'Read comments' capability on the Notion integration. If a connection was authorized before that capability was enabled, the user must re-authorize the connection for comment events to flow.
New Comment
Triggers when a new comment is added to a specified Notion block or page.
Database Created
Triggers when a new Notion database (the container) is created. A database is the post-2025-09-03 container that holds one or more data sources. This trigger fires for the container's creation event (`database.created`), distinct from `NOTION_DATASOURCE_CREATED` which fires when a new data source is added to an existing database. Most customers calling Notion's `POST /v1/databases` (the legacy API) or creating a database via the Notion UI will see this event. Adding a new data source to an existing database fires `data_source.created` instead — use `NOTION_DATASOURCE_CREATED` for that. Notion's payload puts `entity.type: "block"` (the container is a `child_database` block in the content tree) and `entity.id` is the database id.
Data Source Created
Triggers when a new Notion data source is created. Fires workspace-wide. The payload's `data.parent` carries the data source's tree parent (typically the teamspace) for downstream filtering. A single template-based database creation can fire multiple `data_source.created` events at once — one per data source the template instantiates.
Data Source Schema Updated
Triggers when a Notion data source's schema is updated. Fires on column add / remove / rename. Payload includes `data.updated_properties: [{id, name, action}]` so consumers can discriminate the kind of change downstream. Optional `data_source_id` filter scopes to schema changes on a single data source. When omitted, fires for any schema change in the workspace the integration has access to. Note: adding a column also fires `page.properties_updated` once per existing row in the data source. Customers wanting a single structural-change signal should use this trigger.
Connect any two apps with Notis in the middle.
Notion and Livesession, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
Save your first hour today.
7-day trial of any paid plan, with 20$ of usage included.
No card. Works with personal or business Livesession.