Track Notion support requests in Knack
Let Notis turn each new support request into a Knack record, leaving you with one less handoff to remember.
Trigger
New Page
Triggers when a new page is added to a Notion database.
Action
Create object record
Tool to create a new record in a specific Knack object. Use when you need to add new data to a Knack database object. Requires object-based API key authentication.
Why this helps
A request can be acknowledged in one workspace but never reach the system used to assign or track its resolution.
- Capture incoming support requests in Knack.
- Make request follow-up easier to manage.
- Reduce the chance that a handoff gets overlooked.
Setup
Build it in a few focused steps.
- 1Connect Notion and Knack to Notis once through the portal.
- 2Create an automation in the portal or ask Notis to create one from a plain-language request.
- 3Ask Notis to create a Knack support record whenever a new request is added to the Notion support database.
- 4Select New Page for the support data source and pick a channel for run reports.
- 5Add one real test request and confirm Knack receives it.
Questions about this workflow
Can I use this for only the support database?
Yes. Select the Notion New Page trigger scoped to that data source.
Can the record include the request context?
Describe the useful context in the instruction, and Notis will interpret it.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Notion to Knack. A trigger fires from one place; an action lands in another.
Notion triggers
Knack actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create object record
Tool to create a new record in a specific Knack object. Use when you need to add new data to a Knack database object. Requires object-based API key authentication.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create View Record
Tool to create a new record through a form view in Knack. Use when you need to add a record to a Knack object using a form view interface. Only fields that exist in the form will be used, and any record rules configured on the form will be triggered.
All Page Events
Triggers when any Notion page is created or updated across the workspace.
Delete Object Record
Tool to delete a single record from a specific Knack object by its ID. Use when you need to permanently remove a record from an object. This action is permanent and cannot be undone. Requires API key authentication (X-Knack-Application-Id and X-Knack-REST-API-KEY headers).
Comment Created
Triggers when a new comment is created in Notion. Optional `page_id` filter scopes to comments on a specific page. When omitted, fires for any new comment in the workspace the integration has access to. Requires the 'Read comments' capability on the Notion integration. If a connection was authorized before that capability was enabled, the user must re-authorize the connection for comment events to flow.
Delete View Record
Tool to delete a record through a view that contains a delete link. Works with tables, lists, searches, calendars, and details views. This operation is permanent and cannot be undone. Use only after confirming the correct scene_key, view_key, and record_id.
New Comment
Triggers when a new comment is added to a specified Notion block or page.
Get Object Record
Tool to retrieve a single record by its ID from a specific Knack object. Returns the complete record with all field values in both formatted and raw formats. Use this for object-based access which requires API key authentication.
Database Created
Triggers when a new Notion database (the container) is created. A database is the post-2025-09-03 container that holds one or more data sources. This trigger fires for the container's creation event (`database.created`), distinct from `NOTION_DATASOURCE_CREATED` which fires when a new data source is added to an existing database. Most customers calling Notion's `POST /v1/databases` (the legacy API) or creating a database via the Notion UI will see this event. Adding a new data source to an existing database fires `data_source.created` instead — use `NOTION_DATASOURCE_CREATED` for that. Notion's payload puts `entity.type: "block"` (the container is a `child_database` block in the content tree) and `entity.id` is the database id.
List Object Records
Tool to retrieve multiple records from a specific Knack object (table). Returns up to 1000 records per page with pagination support. Use this for object-based access which requires API key authentication and provides full access to all fields and records. Supports filtering by field values and sorting by field keys.
Data Source Created
Triggers when a new Notion data source is created. Fires workspace-wide. The payload's `data.parent` carries the data source's tree parent (typically the teamspace) for downstream filtering. A single template-based database creation can fire multiple `data_source.created` events at once — one per data source the template instantiates.
List View Records
Tool to retrieve multiple records from a specific Knack view (tables, lists, searches, calendars). Use when you need to fetch data from a view with pagination support. Returns only fields included in the view configuration.
Data Source Schema Updated
Triggers when a Notion data source's schema is updated. Fires on column add / remove / rename. Payload includes `data.updated_properties: [{id, name, action}]` so consumers can discriminate the kind of change downstream. Optional `data_source_id` filter scopes to schema changes on a single data source. When omitted, fires for any schema change in the workspace the integration has access to. Note: adding a column also fires `page.properties_updated` once per existing row in the data source. Customers wanting a single structural-change signal should use this trigger.
Update object record
Tool to update an existing record in a specific Knack object. Use when you need to modify field values in an existing record. Only fields provided in the request will be updated; all other fields remain unchanged.
Connect any two apps with Notis in the middle.
Notion and Knack, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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