Keep case records current as work evolves
When the investigation notes change in Notion, let Notis update the related Dynamics 365 case.
Trigger
Page Content Updated
Triggers when the body content of a Notion page is updated. Customer optionally scopes with at most one of: - data_source_id: any row in this data source - page_id: this specific page - parent_page_id: any page whose immediate parent is this page With none set, fires for any page content edit in the workspace the integration has access to. Notion aggregates content edits within a short window (~60s typical).
Action
Update Case
Updates an existing case (incident) entity record in dynamics crm using the web api.
Why this helps
Support work develops in notes and investigation pages, and the service record can fall behind the people doing the work.
- Refresh a case after its working notes change.
- Make the latest case context easier for other service teammates to find.
- Reduce end-of-day catch-up and memory-based CRM updates.
Setup
Build it in a few focused steps.
- 1Connect Notion and Dynamics 365 to Notis once in the portal.
- 2Create an automation in the portal or tell Notis the desired outcome conversationally.
- 3Describe in one prompt how to update the matching Dynamics 365 case when its Notion notes page changes.
- 4Select Page Content Updated and scope it to the relevant page or data source; choose a reporting channel.
- 5Test with one real case notes update and inspect the existing Dynamics 365 case.
Questions about this workflow
Can this watch one case notes page?
Yes. Scope Page Content Updated to the specific Notion page if each case has its own page.
Will this create duplicate cases?
The chosen action updates an existing case. Tell Notis to find the case associated with the Notion notes.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Notion to Dynamics365. A trigger fires from one place; an action lands in another.
Notion triggers
Dynamics365 actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get all invoices action
Get all invoices action
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Account
Creates a new account entity record in dynamics crm using the web api.
All Page Events
Triggers when any Notion page is created or updated across the workspace.
Create Case
Creates a new case (incident) entity record in dynamics crm using the web api.
Comment Created
Triggers when a new comment is created in Notion. Optional `page_id` filter scopes to comments on a specific page. When omitted, fires for any new comment in the workspace the integration has access to. Requires the 'Read comments' capability on the Notion integration. If a connection was authorized before that capability was enabled, the user must re-authorize the connection for comment events to flow.
Create Contact
Creates a new contact entity record in dynamics crm using the web api.
New Comment
Triggers when a new comment is added to a specified Notion block or page.
Create Invoice
Creates a new invoice entity record in dynamics crm using the web api.
Database Created
Triggers when a new Notion database (the container) is created. A database is the post-2025-09-03 container that holds one or more data sources. This trigger fires for the container's creation event (`database.created`), distinct from `NOTION_DATASOURCE_CREATED` which fires when a new data source is added to an existing database. Most customers calling Notion's `POST /v1/databases` (the legacy API) or creating a database via the Notion UI will see this event. Adding a new data source to an existing database fires `data_source.created` instead — use `NOTION_DATASOURCE_CREATED` for that. Notion's payload puts `entity.type: "block"` (the container is a `child_database` block in the content tree) and `entity.id` is the database id.
Create Lead
Creates a new lead entity record in dynamics crm using the web api.
Data Source Created
Triggers when a new Notion data source is created. Fires workspace-wide. The payload's `data.parent` carries the data source's tree parent (typically the teamspace) for downstream filtering. A single template-based database creation can fire multiple `data_source.created` events at once — one per data source the template instantiates.
Create Opportunity
Creates a new opportunity entity record in dynamics crm using the web api.
Data Source Schema Updated
Triggers when a Notion data source's schema is updated. Fires on column add / remove / rename. Payload includes `data.updated_properties: [{id, name, action}]` so consumers can discriminate the kind of change downstream. Optional `data_source_id` filter scopes to schema changes on a single data source. When omitted, fires for any schema change in the workspace the integration has access to. Note: adding a column also fires `page.properties_updated` once per existing row in the data source. Customers wanting a single structural-change signal should use this trigger.
Create Sales Order
Creates a new sales order entity record in dynamics crm using the web api.
Connect any two apps with Notis in the middle.
Notion and Dynamics365, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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