Let customers know their request was received
A quick receipt message reassures customers while you work through the queue. When your support backend saves a case to Neon, it can notify Notis to send an acknowledgment.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Send SMS
Tool to send sms messages. use when you need to dispatch one or multiple messages after gathering user details.
Why this helps
A full support queue makes it easy to leave new requests without an immediate response.
- Set a clear expectation that the request reached you.
- Cut down on duplicate messages asking whether a request arrived.
- Acknowledge requests without interrupting focused work.
Setup
Build it in a few focused steps.
- 1Connect Neon and Msg91 to Notis once through the portal.
- 2Create an automation in the portal or by asking Notis in a connected channel.
- 3Ask Notis in one instruction to acknowledge a support case by SMS when your backend reports a new Neon case.
- 4Select an incoming webhook trigger and a reporting channel.
- 5Submit one real test case and verify the confirmation reaches the intended customer.
Questions about this workflow
Does this send a resolution to the customer?
This workflow sends a receipt acknowledgment. Use a separate process for case resolution updates.
What context should the webhook include?
Provide enough information for Notis to identify the recipient and write an appropriate acknowledgment, without sending unnecessary case details.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Neon to Msg91. A trigger fires from one place; an action lands in another.
Neon triggers
Msg91 actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create User Events
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Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
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List Campaigns
Tool to list all campaigns in segmento. use when you need to retrieve campaigns with pagination support.
Send SMS
Tool to send sms messages. use when you need to dispatch one or multiple messages after gathering user details.
Connect any two apps with Notis in the middle.
Neon and Msg91, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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No card. Works with personal or business Msg91.