Put urgent support cases in front of the right person
Priority cases deserve a reliable nudge even when you are away from the support dashboard. Have your backend report the urgent Neon case to Notis, then send an SMS to the designated responder.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Send SMS
Tool to send sms messages. use when you need to dispatch one or multiple messages after gathering user details.
Why this helps
Urgent work can remain unseen when alerts are scattered across dashboards and channels.
- Make urgent cases harder to miss.
- Reduce the need to keep a support dashboard open.
- Give the responder concise context for the next step.
Setup
Build it in a few focused steps.
- 1Connect Neon and Msg91 to Notis once through the portal.
- 2Create an automation in the portal or ask Notis conversationally.
- 3In one instruction, ask Notis to text your designated responder when your backend reports a priority Neon support case.
- 4Choose an incoming webhook trigger and the run-report channel.
- 5Send a real test escalation and confirm the intended responder receives it.
Questions about this workflow
How are priority cases identified?
Your support system or backend applies its priority rules and sends the webhook when a case meets them.
Can this alert a customer instead?
Describe the intended recipient in the instruction and make sure the webhook contains the right context.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Neon to Msg91. A trigger fires from one place; an action lands in another.
Neon triggers
Msg91 actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create User Events
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Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
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Send SMS
Tool to send sms messages. use when you need to dispatch one or multiple messages after gathering user details.
Connect any two apps with Notis in the middle.
Neon and Msg91, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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No card. Works with personal or business Msg91.