Check survey preferences during support follow-up
A support signal can bring survey preferences into view when a customer concern makes them especially relevant.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Get Unsubscribed Emails
Tool to retrieve list of unsubscribed emails for a project. use when you need to fetch emails that have opted out of surveys.
Why this helps
Support follow-up crosses tools and people, so preference context can be missed in the handoff.
- Bring preference context into a relevant support review.
- Reduce manual searches across tools.
- Keep the support owner informed through a run report.
Setup
Build it in a few focused steps.
- 1Connect Nango and Satismeter to Notis once in the portal.
- 2Ask Notis to retrieve the Satismeter unsubscribed email list for review when an authorized support workflow sends a relevant request.
- 3Choose an incoming webhook trigger and reporting channel.
- 4Test with an authorized support example and confirm the result is shared appropriately.
Questions about this workflow
Does it change the customer's preference?
No. This workflow retrieves the list for review.
Should every support issue trigger it?
Configure your external workflow to send requests only when a survey preference check is relevant.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Nango to Satismeter. A trigger fires from one place; an action lands in another.
Nango triggers
Satismeter actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Embed Survey
Tool to generate a javascript snippet to embed a satismeter survey. use after configuring your project and obtaining your write key.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get Unsubscribed Emails
Tool to retrieve list of unsubscribed emails for a project. use when you need to fetch emails that have opted out of surveys.
List Surveys
Tool to list surveys (campaigns) in a project. use when you have a valid project id and need to retrieve its surveys.
List Users
Tool to list users in a project. use when you have a valid project id and need to retrieve its users, optionally paginating through results.
Update Unsubscribed Emails
Tool to update the list of unsubscribed emails for a project. use when you need to bulk unsubscribe user emails from surveys.
Connect any two apps with Notis in the middle.
Nango and Satismeter, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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