Spot overdue Mixmax follow-ups in Gorgias
A scheduled review can surface sales follow-ups that have gone quiet and mark related tickets, reducing the need to keep them in working memory.
Trigger
Recurring schedule
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Action
Add Ticket Tags
Adds tags to a ticket in gorgias.
Why this helps
Open sequence follow-ups can get lost when your attention shifts to newer work.
- Create a recurring checkpoint for quiet follow-ups.
- Make tickets needing attention easier to scan.
- Reduce the number of follow-up dates you have to remember.
Setup
Build it in a few focused steps.
- 1Connect Mixmax and Gorgias to Notis once in the portal.
- 2Create an automation in the portal or ask Notis conversationally for a recurring follow-up review.
- 3In one instruction, ask Notis to identify overdue Mixmax sequence follow-ups and tag any matching Gorgias tickets for review.
- 4Select a recurring schedule and choose a channel for run reports.
- 5Test with one real overdue follow-up and verify the matching ticket is tagged.
Questions about this workflow
Can this run without a Mixmax trigger event?
Yes. It uses a Notis schedule; Mixmax has no integration trigger events in this setup.
Will the automation send a follow-up email?
No. Its Gorgias action is to add a review tag to related tickets.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Mixmax to Gorgias. A trigger fires from one place; an action lands in another.
Mixmax triggers
Gorgias actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Ticket Tags
Adds tags to a ticket in gorgias.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Account Setting
Creates a new account setting in gorgias.
Create Customer
Creates a new customer in gorgias.
Create Team
Creates a new team in gorgias.
Create Ticket
Creates a new ticket in gorgias.
Delete Customer
Deletes a specific customer from gorgias.
Delete Customer Field Value
Deletes a specific field value for a customer in gorgias.
Delete Customers
Deletes multiple customers from gorgias.
Connect any two apps with Notis in the middle.
Mixmax and Gorgias, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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