Surface security concerns sent through Mixmax
When a customer raises a security concern in a Mixmax conversation, put a clear signal on the relevant Gorgias ticket for careful follow-up.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Add Ticket Tags
Adds tags to a ticket in gorgias.
Why this helps
Sensitive issues can be delayed when they arrive outside the team's usual support intake path.
- Make sensitive customer concerns visible in the support workspace.
- Help the team find the relevant ticket quickly.
- Reduce the chance of losing the issue during an inbox handoff.
Setup
Build it in a few focused steps.
- 1Connect Mixmax and Gorgias to Notis once in the portal.
- 2Create an automation in the portal or ask Notis for the outcome conversationally.
- 3Ask Notis in one instruction to add a security-review tag to the matching Gorgias ticket when a Mixmax reply raises a security concern.
- 4Select an incoming webhook trigger and choose a channel for run reports.
- 5Test with one appropriate real example and verify the ticket tag.
Questions about this workflow
Does this investigate the security concern?
No. It marks the related ticket for the appropriate team to review.
Can it keep the concern private?
Follow your organization's normal access and handling practices for sensitive tickets.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Mixmax to Gorgias. A trigger fires from one place; an action lands in another.
Mixmax triggers
Gorgias actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Ticket Tags
Adds tags to a ticket in gorgias.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Account Setting
Creates a new account setting in gorgias.
Create Customer
Creates a new customer in gorgias.
Create Team
Creates a new team in gorgias.
Create Ticket
Creates a new ticket in gorgias.
Delete Customer
Deletes a specific customer from gorgias.
Delete Customer Field Value
Deletes a specific field value for a customer in gorgias.
Delete Customers
Deletes multiple customers from gorgias.
Connect any two apps with Notis in the middle.
Mixmax and Gorgias, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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