Move support-worthy Mixmax replies into Gorgias
When a prospect's Mixmax reply raises a support issue, create a Gorgias ticket with the relevant conversation context so it is easier to follow through.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Create Ticket
Creates a new ticket in gorgias.
Why this helps
A support request buried in a sales inbox can disappear when you switch tasks or close the thread.
- Give support questions a dedicated place to track progress.
- Keep the Mixmax conversation context close to the new ticket.
- Reduce the mental effort of remembering to revisit a sales thread.
Setup
Build it in a few focused steps.
- 1Connect Mixmax and Gorgias to Notis once in the portal.
- 2Create a new automation in the portal, or tell Notis what outcome you want in plain language.
- 3In one instruction, ask Notis to create a Gorgias ticket when an incoming Mixmax reply contains a support request, including relevant conversation context.
- 4Select an incoming webhook trigger and choose a channel for run reports.
- 5Test with one real reply that needs support and check the created ticket.
Questions about this workflow
Does Mixmax provide a Notis trigger for this workflow?
No. Mixmax has no integration trigger events in this setup, so an external tool or custom backend must send the relevant reply details to the Notis webhook.
Can the automation create a ticket for every reply?
The plain-language instruction can limit ticket creation to replies that need support or a defined follow-up, reducing unnecessary tickets.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Mixmax to Gorgias. A trigger fires from one place; an action lands in another.
Mixmax triggers
Gorgias actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Ticket Tags
Adds tags to a ticket in gorgias.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Account Setting
Creates a new account setting in gorgias.
Create Customer
Creates a new customer in gorgias.
Create Team
Creates a new team in gorgias.
Create Ticket
Creates a new ticket in gorgias.
Delete Customer
Deletes a specific customer from gorgias.
Delete Customer Field Value
Deletes a specific field value for a customer in gorgias.
Delete Customers
Deletes multiple customers from gorgias.
Connect any two apps with Notis in the middle.
Mixmax and Gorgias, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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