Give product feedback from Mixmax a trackable home
When customer feedback surfaces in a sales email, create a Gorgias ticket with the message context so it can be acknowledged and followed up.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Create Ticket
Creates a new ticket in gorgias.
Why this helps
Useful feedback often stays in an individual inbox instead of becoming visible customer work.
- Make customer feedback visible beyond one inbox.
- Preserve the source conversation context for follow-up.
- Reduce the mental load of remembering to pass feedback along.
Setup
Build it in a few focused steps.
- 1Connect Mixmax and Gorgias to Notis once in the portal.
- 2Create the automation in the portal or ask Notis for this outcome conversationally.
- 3Ask Notis in one instruction to create a Gorgias ticket when a Mixmax conversation contains actionable product feedback, including the relevant context.
- 4Select an incoming webhook trigger and choose a channel for run reports.
- 5Test with one real feedback message and review the resulting ticket.
Questions about this workflow
Will this add feedback to a product roadmap?
No. It creates a Gorgias ticket for the customer team to track and respond to.
Can it ignore casual comments?
Yes. Describe the kind of actionable feedback that should create a ticket in the plain-language instruction.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Mixmax to Gorgias. A trigger fires from one place; an action lands in another.
Mixmax triggers
Gorgias actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Ticket Tags
Adds tags to a ticket in gorgias.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Account Setting
Creates a new account setting in gorgias.
Create Customer
Creates a new customer in gorgias.
Create Team
Creates a new team in gorgias.
Create Ticket
Creates a new ticket in gorgias.
Delete Customer
Deletes a specific customer from gorgias.
Delete Customer Field Value
Deletes a specific field value for a customer in gorgias.
Delete Customers
Deletes multiple customers from gorgias.
Connect any two apps with Notis in the middle.
Mixmax and Gorgias, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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