Keep Mixmax opt-out requests visible in Gorgias
Make a stop-contact request easier to notice by adding a clear tag to the corresponding Gorgias ticket when Mixmax reports the reply.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Add Ticket Tags
Adds tags to a ticket in gorgias.
Why this helps
Important contact preferences are easy to miss when they sit in a separate sales tool from the support history.
- Bring a contact preference into the support team's view.
- Reduce the chance of repeated outreach after an opt-out request.
- Keep the signal attached to the relevant ticket.
Setup
Build it in a few focused steps.
- 1Connect Mixmax and Gorgias to Notis once in the portal.
- 2Create an automation in the portal or tell Notis the desired result in plain language.
- 3Ask Notis in one instruction to add an opt-out tag to the matching Gorgias ticket when a Mixmax reply requests no further contact.
- 4Select an incoming webhook trigger and choose a channel for run reports.
- 5Test with one real opt-out reply and confirm the ticket tag.
Questions about this workflow
Will this unsubscribe the person from Mixmax?
No. This workflow adds a tag in Gorgias. Handle Mixmax subscription preferences through the appropriate Mixmax process.
What starts the automation?
A Notis webhook request sent by an external tool or custom backend when it detects the relevant Mixmax reply.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Mixmax to Gorgias. A trigger fires from one place; an action lands in another.
Mixmax triggers
Gorgias actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Ticket Tags
Adds tags to a ticket in gorgias.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Account Setting
Creates a new account setting in gorgias.
Create Customer
Creates a new customer in gorgias.
Create Team
Creates a new team in gorgias.
Create Ticket
Creates a new ticket in gorgias.
Delete Customer
Deletes a specific customer from gorgias.
Delete Customer Field Value
Deletes a specific field value for a customer in gorgias.
Delete Customers
Deletes multiple customers from gorgias.
Connect any two apps with Notis in the middle.
Mixmax and Gorgias, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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