Keep meeting requests attached to the Gorgias ticket
Let Notis update the matching Gorgias ticket when a Mixmax reply asks to meet, so the customer context stays visible where work is tracked.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Update Ticket
Updates an existing ticket in gorgias.
Why this helps
Meeting requests can trigger a context switch and leave the related support ticket stale.
- Keep a ticket's context aligned with a new meeting request.
- Avoid manually reopening a separate inbox thread to remember why the customer is waiting.
- Make sales and support follow-up easier to coordinate.
Setup
Build it in a few focused steps.
- 1Connect Mixmax and Gorgias to Notis once in the portal.
- 2Create an automation in the portal, or describe the task to Notis conversationally.
- 3Write one instruction asking Notis to update the matching Gorgias ticket when a Mixmax reply requests a meeting, including useful context from the reply.
- 4Select an incoming webhook trigger and choose a channel for run reports.
- 5Test with one real meeting request and review the ticket update.
Questions about this workflow
Does this schedule a calendar meeting?
No. The Gorgias action updates a ticket; meeting scheduling remains in your existing calendar or Mixmax process.
How does Notis learn about the reply?
An external tool or custom backend sends the relevant Mixmax event to the Notis webhook.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Mixmax to Gorgias. A trigger fires from one place; an action lands in another.
Mixmax triggers
Gorgias actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Ticket Tags
Adds tags to a ticket in gorgias.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Account Setting
Creates a new account setting in gorgias.
Create Customer
Creates a new customer in gorgias.
Create Team
Creates a new team in gorgias.
Create Ticket
Creates a new ticket in gorgias.
Delete Customer
Deletes a specific customer from gorgias.
Delete Customer Field Value
Deletes a specific field value for a customer in gorgias.
Delete Customers
Deletes multiple customers from gorgias.
Connect any two apps with Notis in the middle.
Mixmax and Gorgias, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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