Review customer-waiting tickets alongside Mixmax activity
A scheduled queue check can show which support conversations are waiting on customers and whether a related Mixmax reply has changed the picture.
Trigger
Recurring schedule
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Action
List Tickets
Lists tickets in gorgias with various filtering options.
Why this helps
Tickets waiting on a customer can blend into the queue and leave uncertainty about whether anything has changed.
- Make waiting conversations easier to distinguish from active work.
- Check for relevant sales-side updates in one review.
- Reduce repeated queue scanning and uncertainty.
Setup
Build it in a few focused steps.
- 1Connect Mixmax and Gorgias to Notis once in the portal.
- 2Create an automation in the portal or ask Notis to set up a recurring queue review.
- 3In one instruction, ask Notis to list Gorgias tickets waiting on customer replies and summarize any relevant Mixmax activity for those customers.
- 4Select a recurring schedule and choose a channel for run reports.
- 5Test with a real queue sample and confirm the waiting-ticket summary is useful.
Questions about this workflow
Will this send reminders to customers?
No. It reviews ticket status and related activity, then reports what may need attention.
Can the review run on business days?
Select the recurring schedule that best matches your team's review rhythm.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Mixmax to Gorgias. A trigger fires from one place; an action lands in another.
Mixmax triggers
Gorgias actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Ticket Tags
Adds tags to a ticket in gorgias.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Account Setting
Creates a new account setting in gorgias.
Create Customer
Creates a new customer in gorgias.
Create Team
Creates a new team in gorgias.
Create Ticket
Creates a new ticket in gorgias.
Delete Customer
Deletes a specific customer from gorgias.
Delete Customer Field Value
Deletes a specific field value for a customer in gorgias.
Delete Customers
Deletes multiple customers from gorgias.
Connect any two apps with Notis in the middle.
Mixmax and Gorgias, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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