Make customer escalations visible across Mixmax and Gorgias
When a reply signals an escalation, update the matching ticket's tags so the team can see the change without reconstructing the thread.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Set Ticket Tags
Sets the complete list of tags for a ticket in gorgias.
Why this helps
A high-stakes customer reply can be overlooked if its urgency stays visible only in the sales inbox.
- Make escalation status visible on the ticket.
- Help the team prioritize without searching multiple tools.
- Keep the tag state consistent with the latest signal.
Setup
Build it in a few focused steps.
- 1Connect Mixmax and Gorgias to Notis once in the portal.
- 2Create the automation in the portal or describe it to Notis in plain language.
- 3Ask Notis in one instruction to set the matching Gorgias ticket's tags when a Mixmax reply meets your escalation criteria.
- 4Select an incoming webhook trigger and choose a channel for run reports.
- 5Test with one real escalation and confirm the ticket tags.
Questions about this workflow
What is the difference between adding and setting tags?
Setting tags replaces the ticket's complete tag list, so the instruction should preserve tags that must remain.
What starts this workflow?
An external tool or custom backend sends the Mixmax event to a Notis webhook.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Mixmax to Gorgias. A trigger fires from one place; an action lands in another.
Mixmax triggers
Gorgias actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Ticket Tags
Adds tags to a ticket in gorgias.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Account Setting
Creates a new account setting in gorgias.
Create Customer
Creates a new customer in gorgias.
Create Team
Creates a new team in gorgias.
Create Ticket
Creates a new ticket in gorgias.
Delete Customer
Deletes a specific customer from gorgias.
Delete Customer Field Value
Deletes a specific field value for a customer in gorgias.
Delete Customers
Deletes multiple customers from gorgias.
Connect any two apps with Notis in the middle.
Mixmax and Gorgias, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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