Keep customer commitments aligned across Mixmax and Gorgias
A changed date or next step matters to support too. Update the related Gorgias ticket when Mixmax reports a commitment change.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Update Ticket
Updates an existing ticket in gorgias.
Why this helps
A changed promise can be remembered in one thread while the support team works from outdated context.
- Keep customer-facing context aligned with the latest agreement.
- Reduce accidental reliance on an outdated date or plan.
- Make handoffs easier to resume after an interruption.
Setup
Build it in a few focused steps.
- 1Connect Mixmax and Gorgias to Notis once in the portal.
- 2Create an automation in the portal or tell Notis the intended outcome.
- 3In one instruction, ask Notis to update the matching Gorgias ticket when a Mixmax reply changes a promised date or next step, including the revised context.
- 4Select an incoming webhook trigger and choose a channel for run reports.
- 5Test with one real commitment change and verify the ticket reflects it.
Questions about this workflow
Does this contact the customer about the change?
No. It updates the Gorgias ticket so the team can follow the revised commitment.
Can it handle any change mentioned in the thread?
Keep the instruction focused on clear changes to a customer promise or agreed next step.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Mixmax to Gorgias. A trigger fires from one place; an action lands in another.
Mixmax triggers
Gorgias actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Ticket Tags
Adds tags to a ticket in gorgias.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Account Setting
Creates a new account setting in gorgias.
Create Customer
Creates a new customer in gorgias.
Create Team
Creates a new team in gorgias.
Create Ticket
Creates a new ticket in gorgias.
Delete Customer
Deletes a specific customer from gorgias.
Delete Customer Field Value
Deletes a specific field value for a customer in gorgias.
Delete Customers
Deletes multiple customers from gorgias.
Connect any two apps with Notis in the middle.
Mixmax and Gorgias, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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