Make cancellation requests from Mixmax visible in Gorgias
When a cancellation request arrives in a sales conversation, tag the relevant Gorgias ticket so the customer issue does not get buried.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Add Ticket Tags
Adds tags to a ticket in gorgias.
Why this helps
A sensitive request can be missed when it appears outside the usual support channel.
- Make a sensitive customer signal visible to support.
- Keep the issue associated with its ticket.
- Reduce the chance of an unintentional delay.
Setup
Build it in a few focused steps.
- 1Connect Mixmax and Gorgias to Notis once in the portal.
- 2Create an automation in the portal or tell Notis what outcome you need.
- 3Write one instruction asking Notis to add a cancellation-review tag to the matching Gorgias ticket when a Mixmax reply requests cancellation.
- 4Select an incoming webhook trigger and choose a channel for run reports.
- 5Test with one real cancellation request and verify the ticket is tagged.
Questions about this workflow
Does this cancel an account or subscription?
No. It adds a tag to bring the request to attention for the appropriate review.
What if there is not yet a matching ticket?
Have Notis report the missing match so a person can decide how to proceed.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Mixmax to Gorgias. A trigger fires from one place; an action lands in another.
Mixmax triggers
Gorgias actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Ticket Tags
Adds tags to a ticket in gorgias.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Account Setting
Creates a new account setting in gorgias.
Create Customer
Creates a new customer in gorgias.
Create Team
Creates a new team in gorgias.
Create Ticket
Creates a new ticket in gorgias.
Delete Customer
Deletes a specific customer from gorgias.
Delete Customer Field Value
Deletes a specific field value for a customer in gorgias.
Delete Customers
Deletes multiple customers from gorgias.
Connect any two apps with Notis in the middle.
Mixmax and Gorgias, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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