Make a support spike easier to investigate
A support alert can kick off a conversation lookup, giving you evidence to review before deciding what to do next.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Get List Of Conversations
Tool to fetch a list of conversations. use after specifying date range and filters to retrieve conversation metadata.
Why this helps
A sudden metric change can lead to a scramble across dashboards and conversation tools to understand what happened.
- Start a conversation review from an incoming analytics alert.
- Reduce the time between noticing a spike and seeing relevant conversations.
- Keep investigations grounded in conversation records.
Setup
Build it in a few focused steps.
- 1Connect Metabase and Insighto ai to Notis once through the portal.
- 2Create a webhook-triggered automation in the portal or ask Notis to set it up.
- 3Use one plain-language instruction to read the alert context and retrieve Insighto ai conversations for its date range and filters.
- 4Choose the incoming webhook trigger and a channel for run reports.
- 5Send a real support spike example and confirm the conversation results fit.
Questions about this workflow
What starts this workflow?
An external tool or custom backend sends a request to the Notis webhook after detecting the spike.
Can it retrieve conversations for a specific range?
Yes. Include the relevant date range and filters in the prompt and incoming context.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Metabase to Insighto ai. A trigger fires from one place; an action lands in another.
Metabase triggers
Insighto ai actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Intent
Tool to create a new intent in insighto.ai. use when adding custom intents before training or deployment. call after confirming intent attributes.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Provider
Tool to create a new provider. use after obtaining org id to register the provider.
Create Widget
Tool to create a new widget with specified attributes. use after confirming assistant id and widget type.
Get Contact By ID
Tool to retrieve details of a specific contact by contact id. use when you have a valid contact id and need the full contact profile.
Get List Of Contacts
Tool to fetch a paginated list of contacts. use after confirming a valid api key to iterate through pages of contacts.
Get List Of Conversations
Tool to fetch a list of conversations. use after specifying date range and filters to retrieve conversation metadata.
Get List Of Datasources
Tool to list all existing data sources. use when you need to fetch the complete set of data sources.
Read Contact Custom Field List
Tool to retrieve a list of custom fields associated with contacts. use when you need to inspect or sync contact metadata definitions.
Connect any two apps with Notis in the middle.
Metabase and Insighto ai, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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