Investigate Churn Before It Spreads
Unsubscribes happen, but you never dig into why. Notis creates a Slack channel for each one so you investigate immediately.
Trigger
Unsubscribe Trigger
Triggered when a subscriber unsubscribes from Mailchimp
Action
Create a channel-based conversation
Creates a new public or private slack channel with a unique name; the channel can be org-wide, or team-specific if `team id` is given (required if `org wide` is false or not provided).
Why this helps
Subscribers leave but you ignore the signals, repeating the same mistakes that drove them away.
- Spot churn patterns quickly
- Respond to feedback in real time
- Prevent repeat retention mistakes
Setup
Build it in a few focused steps.
- 1Ensure Mailchimp and Slack are connected in Notis
- 2Tell Notis: 'Create a Slack channel when someone unsubscribes from Mailchimp so we can investigate'
- 3Optional: include a channel naming pattern like 'churn-investigation-[date]'
- 4Notis creates a new channel for each unsubscribe event
- 5Manually post context (optional: Notis can pull feedback if available) and discuss in the channel
Questions about this workflow
Won't I get a lot of channels?
Yes, if you have significant churn. Consider filtering for high-value subscribers or batching investigations.
Can I see the unsubscribe reason?
If Mailchimp captures it, Notis can include it in the channel topic. Otherwise, add it manually when investigating.
Should I keep these channels long-term?
Archive them after a week of inactivity to keep your workspace clean. Set a reminder to review monthly patterns.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Mailchimp to Slack. A trigger fires from one place; an action lands in another.
Mailchimp triggers
Slack actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Set snooze duration
Deprecated: turns on do not disturb mode for the current user, or changes its duration. use `set dnd duration` instead.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add a custom emoji to a Slack team
Deprecated: adds a custom emoji to a slack workspace given a unique name and an image url. use `add emoji` instead.
Campaign Trigger
Triggered when a campaign is sent or experiences an event in Mailchimp
Add an emoji alias
Adds an alias for an existing custom emoji in a slack enterprise grid organization.
Profile Update Trigger
Triggered when a subscriber's profile is updated in Mailchimp
Add a remote file
Adds a reference to an external file (e.g., google drive, dropbox) to slack for discovery and sharing, requiring a unique `external id` and an `external url` accessible by slack.
Subscribe Trigger
Triggered when a subscriber subscribes to Mailchimp
Add a star to an item
Stars a channel, file, file comment, or a specific message in slack.
Unsubscribe Trigger
Triggered when a subscriber unsubscribes from Mailchimp
Add call participants
Registers new participants added to a slack call.
Add emoji
Adds a custom emoji to a slack workspace given a unique name and an image url; subject to workspace emoji limits.
Add reaction to message
Adds a specified emoji reaction to an existing message in a slack channel, identified by its timestamp; does not remove or retrieve reactions.
Connect any two apps with Notis in the middle.
Mailchimp and Slack, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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