Keep customer outreach aligned with issue urgency
When issue urgency changes in Linear, update the matching contact context in Loops so the next message reflects what is happening now.
Trigger
Issue Updated Trigger
Triggered when an issue is updated. For example labels are changed, issue status is changed, etc.
Action
Update Contact
Tool to update an existing contact by email or userId. Use when you need to modify contact properties or re-subscribe contacts. Creates a new contact if no matching record exists.
Why this helps
Urgency can change quickly, leaving customer records and planned follow-up out of step with the issue.
- Makes customer follow-up context reflect changing urgency.
- Reduces the mental overhead of tracking status in two places.
- Helps avoid stale outreach after priority shifts.
Setup
Build it in a few focused steps.
- 1Connect Linear and Loops.so to Notis once in the portal.
- 2Ask Notis to update the matching Loops contact when a customer issue priority changes in Linear.
- 3Select the Linear Issue Updated trigger and choose where run reports should be sent.
- 4Test with one real priority update and inspect the contact in Loops.
Questions about this workflow
Can a priority change trigger a separate customer email too?
This workflow updates the contact. A separate event-based workflow can handle email when appropriate.
What if the customer is not already in Loops?
Update Contact creates a record when no match exists; specify in the prompt whether that is suitable.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Linear to Loops.so. A trigger fires from one place; an action lands in another.
Linear triggers
Loops.so actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Contact
Tool to add a new contact to your Loops audience. Use when you need to create a contact with email and optional properties like name, subscription status, or custom attributes. Returns 409 if contact already exists.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Contact Property
Tool to add a custom contact property to your Loops team. Use when you need to store additional contact data beyond default fields. Properties must have unique names in camelCase format and a specified data type (string, number, boolean, or date).
Comment Received Trigger
Triggered when a comment is received.
Delete Contact
Tool to delete a contact by email address or user ID. Use when you need to remove a contact from Loops. Either email or userId must be provided to identify the contact.
Issue Created Trigger
Triggered when a new issue is created.
Find Contact
Tool to search for a contact by email or userId. Use when you need to find a specific contact's details including subscription status and custom properties. Exactly one of email or userId must be provided per request.
Issue Updated Trigger
Triggered when an issue is updated. For example labels are changed, issue status is changed, etc.
Get Contact Properties
Tool to retrieve a list of your account's contact properties from Loops.so. Use when you need to view all available contact properties or filter to only custom properties created by your team.
Private Team Comment Created
Fires when a new comment is posted on an issue in a private Linear team (polled with the connected user's token).
Get Dedicated Sending IPs
Tool to retrieve a list of Loops' dedicated sending IP addresses. Use when you need to get IP addresses for whitelisting purposes.
Private Team Issue Created
Fires when a new issue appears in a private Linear team (polled with the connected user's token).
Get Mailing Lists
Tool to retrieve all mailing lists associated with your Loops account. Use when you need to browse or manage mailing list information.
Private Team Issue Properties Updated
Fires when properties on an issue change in a private Linear team (polled with the connected user's token).
List Custom Fields
Tool to retrieve a list of custom contact properties. Use when you need to view available custom fields for contacts. Note: This endpoint is deprecated in favor of 'List contact properties'.
Connect any two apps with Notis in the middle.
Linear and Loops.so, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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