Give blocked customer work a follow-up signal
A blocked issue can disappear beneath other work. Send a Loops event when it changes so the escalation or status process gets moving.
Trigger
Issue Updated Trigger
Triggered when an issue is updated. For example labels are changed, issue status is changed, etc.
Action
Send Event
Tool to send events to trigger emails in Loops. Use when you need to track user actions and trigger automated email workflows based on those events.
Why this helps
Blocked work needs attention and coordination, but tracking the next customer update adds another thing to hold in mind.
- Creates a consistent signal when customer work becomes blocked.
- Helps start a defined follow-up process without another manual reminder.
- Keeps the operational response closer to the issue change.
Setup
Build it in a few focused steps.
- 1Connect Linear and Loops.so to Notis once in the portal.
- 2Ask Notis to send a Loops event when a customer-impacting Linear issue becomes blocked and needs escalation.
- 3Select the Linear Issue Updated trigger and choose a channel for run reports.
- 4Test with one real blocked issue and confirm the event reaches Loops.
Questions about this workflow
Should this email the customer about an internal blocker?
Configure the Loops event workflow for the intended audience. The prompt can describe an internal escalation signal instead of customer messaging.
Can it use a blocked label or status?
Describe the relevant status or label in the plain-language instruction.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Linear to Loops.so. A trigger fires from one place; an action lands in another.
Linear triggers
Loops.so actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Contact
Tool to add a new contact to your Loops audience. Use when you need to create a contact with email and optional properties like name, subscription status, or custom attributes. Returns 409 if contact already exists.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Contact Property
Tool to add a custom contact property to your Loops team. Use when you need to store additional contact data beyond default fields. Properties must have unique names in camelCase format and a specified data type (string, number, boolean, or date).
Comment Received Trigger
Triggered when a comment is received.
Delete Contact
Tool to delete a contact by email address or user ID. Use when you need to remove a contact from Loops. Either email or userId must be provided to identify the contact.
Issue Created Trigger
Triggered when a new issue is created.
Find Contact
Tool to search for a contact by email or userId. Use when you need to find a specific contact's details including subscription status and custom properties. Exactly one of email or userId must be provided per request.
Issue Updated Trigger
Triggered when an issue is updated. For example labels are changed, issue status is changed, etc.
Get Contact Properties
Tool to retrieve a list of your account's contact properties from Loops.so. Use when you need to view all available contact properties or filter to only custom properties created by your team.
Private Team Comment Created
Fires when a new comment is posted on an issue in a private Linear team (polled with the connected user's token).
Get Dedicated Sending IPs
Tool to retrieve a list of Loops' dedicated sending IP addresses. Use when you need to get IP addresses for whitelisting purposes.
Private Team Issue Created
Fires when a new issue appears in a private Linear team (polled with the connected user's token).
Get Mailing Lists
Tool to retrieve all mailing lists associated with your Loops account. Use when you need to browse or manage mailing list information.
Private Team Issue Properties Updated
Fires when properties on an issue change in a private Linear team (polled with the connected user's token).
List Custom Fields
Tool to retrieve a list of custom contact properties. Use when you need to view available custom fields for contacts. Note: This endpoint is deprecated in favor of 'List contact properties'.
Connect any two apps with Notis in the middle.
Linear and Loops.so, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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