Investigate support escalations through user sessions
Give an escalated experience report a clear next step by asking Notis to list sessions that match its context.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
List Live Sessions
Tool to list live sessions. use when you need paginated session data filtered by criteria after authentication.
Why this helps
Escalations need quick investigation, but reproducing the user's experience can take time.
- Start session research as escalations arrive.
- Use supplied case context to narrow the lookup.
- Reduce manual coordination during urgent investigations.
Setup
Build it in a few focused steps.
- 1Connect Livesession once in the Notis portal.
- 2Create an automation and describe how escalation details should guide session research.
- 3Pick a webhook trigger and connect the support system to its endpoint.
- 4Choose where run reports should go.
- 5Test with one real escalation payload.
Questions about this workflow
Can this retrieve a specific user's session?
The action lists sessions filtered by criteria after authentication. Whether a specific session can be found depends on available criteria and data.
Does it respond to the customer?
No. This workflow lists sessions and does not send customer communications.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Linear to Livesession. A trigger fires from one place; an action lands in another.
Linear triggers
Livesession actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
List Live Sessions
Tool to list live sessions. use when you need paginated session data filtered by criteria after authentication.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Comment Received Trigger
Triggered when a comment is received.
Issue Created Trigger
Triggered when a new issue is created.
Issue Updated Trigger
Triggered when an issue is updated. For example labels are changed, issue status is changed, etc.
Private Team Comment Created
Fires when a new comment is posted on an issue in a private Linear team (polled with the connected user's token).
Private Team Issue Created
Fires when a new issue appears in a private Linear team (polled with the connected user's token).
Private Team Issue Properties Updated
Fires when properties on an issue change in a private Linear team (polled with the connected user's token).
Connect any two apps with Notis in the middle.
Linear and Livesession, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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