Pause Lemlist outreach when a customer issue is opened
If a prospect is dealing with a reported customer issue, pause the routine sequence while your team addresses it.
Trigger
Public Team Issue Created
Fires when a new issue is created in a Linear *public* team. For private teams (lock icon in Linear's sidebar) use `LINEAR_PRIVATE_TEAM_ISSUE_CREATED`.
Action
Pause Lead
Tool to pause a lead in all campaigns or a specific campaign. use when you want to temporarily halt outreach to a lead.
Why this helps
Support or product issues can be created in Linear while outreach continues on autopilot, creating an uncomfortable experience for the same person.
- Pauses the affected lead while the issue is reviewed.
- Helps customer care take precedence over routine sales follow-up.
- Reduces manual coordination between issue handling and outreach.
Setup
Build it in a few focused steps.
- 1Connect Linear and Lemlist to Notis once in the portal.
- 2Create an automation in Automations or tell Notis conversationally.
- 3Use one instruction asking Notis to pause the matching Lemlist lead when a new Linear issue identifies a customer problem for that person.
- 4Select the Linear Public Team Issue Created trigger and choose run-report delivery.
- 5Test with a sample issue and verify the affected lead is paused.
Questions about this workflow
Will every new issue pause a lead?
The instruction should limit the action to issues that identify a customer problem for a person who is also an active Lemlist lead.
When should outreach resume?
Review the issue outcome and resume the lead when the customer situation is resolved and outreach is appropriate.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Linear to Lemlist. A trigger fires from one place; an action lands in another.
Linear triggers
Lemlist actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Delete Schedule
Tool to delete a specific schedule by scheduleid. use when you need to remove a schedule permanently after confirming its id.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete Unsubscribed Email
Tool to delete an email from the unsubscribed list. use when restoring a subscriber who has opted back in and you need to remove them from the suppressed contacts.
Comment Received Trigger
Triggered when a comment is received.
Unsubscribe Lead From Campaign
Tool to unsubscribe a lead from a campaign. use when you need to stop further outreach by removing a lead from the specified campaign.
Issue Created Trigger
Triggered when a new issue is created.
Get All Webhooks
Tool to retrieve the list of all webhooks configured for the team. use when you need to sync or audit active webhooks.
Issue Updated Trigger
Triggered when an issue is updated. For example labels are changed, issue status is changed, etc.
Get Campaign By ID
Tool to retrieve a specific campaign by campaignid. use when you need detailed campaign information by id.
Private Team Comment Created
Fires when a new comment is posted on an issue in a private Linear team (polled with the connected user's token).
Start Campaign Export
Tool to start an asynchronous export of all campaign statistics (csv). use when you need to initiate a csv export for a given campaign and track its progress.
Private Team Issue Created
Fires when a new issue appears in a private Linear team (polled with the connected user's token).
Get Campaign Export Status
Tool to check the status of an asynchronous campaign export. use after starting an export to poll until done or error.
Private Team Issue Properties Updated
Fires when properties on an issue change in a private Linear team (polled with the connected user's token).
Get Campaign Sequences
Tool to retrieve a list of all sequences for a campaign with steps and conditions. use after fetching campaign to inspect its nested sequences and branching rules.
Connect any two apps with Notis in the middle.
Linear and Lemlist, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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