Add Insighto conversation context to Linear support discussions
When a teammate adds a support update, make it easier to check the customer conversation context before deciding what comes next.
Trigger
Comment Received Trigger
Triggered when a comment is received.
Action
Get List Of Conversations
Tool to fetch a list of conversations. use after specifying date range and filters to retrieve conversation metadata.
Why this helps
Support details get scattered between issue comments and conversations, making it harder to resume the thread later.
- Use a new issue comment as a cue to revisit relevant customer conversations.
- Make support handoffs easier to resume with more context at hand.
- Reduce manual searching across separate work tools.
Setup
Build it in a few focused steps.
- 1Connect Linear and Insighto ai to Notis once through the portal.
- 2Create the automation in the portal or ask Notis conversationally.
- 3Give Notis one plain-language instruction to retrieve recent Insighto conversations when a Linear support issue receives a comment.
- 4Select the Linear Comment Received trigger and choose a channel for run reports.
- 5Test with one real support issue comment and check the conversation results.
Questions about this workflow
Does the automation post the results back into Linear?
The selected action retrieves Insighto conversation metadata. Posting a Linear comment is not among the available actions in this workflow package.
Can this help with handoffs?
Yes. A comment can prompt a conversation lookup so the next person has a useful starting point for reviewing customer context.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Linear to Insighto ai. A trigger fires from one place; an action lands in another.
Linear triggers
Insighto ai actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Intent
Tool to create a new intent in insighto.ai. use when adding custom intents before training or deployment. call after confirming intent attributes.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Provider
Tool to create a new provider. use after obtaining org id to register the provider.
Comment Received Trigger
Triggered when a comment is received.
Create Widget
Tool to create a new widget with specified attributes. use after confirming assistant id and widget type.
Issue Created Trigger
Triggered when a new issue is created.
Get Contact By ID
Tool to retrieve details of a specific contact by contact id. use when you have a valid contact id and need the full contact profile.
Issue Updated Trigger
Triggered when an issue is updated. For example labels are changed, issue status is changed, etc.
Get List Of Contacts
Tool to fetch a paginated list of contacts. use after confirming a valid api key to iterate through pages of contacts.
Private Team Comment Created
Fires when a new comment is posted on an issue in a private Linear team (polled with the connected user's token).
Get List Of Conversations
Tool to fetch a list of conversations. use after specifying date range and filters to retrieve conversation metadata.
Private Team Issue Created
Fires when a new issue appears in a private Linear team (polled with the connected user's token).
Get List Of Datasources
Tool to list all existing data sources. use when you need to fetch the complete set of data sources.
Private Team Issue Properties Updated
Fires when properties on an issue change in a private Linear team (polled with the connected user's token).
Read Contact Custom Field List
Tool to retrieve a list of custom fields associated with contacts. use when you need to inspect or sync contact metadata definitions.
Connect any two apps with Notis in the middle.
Linear and Insighto ai, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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